Mitel 5330, 5340, 5320 manual Default Access Codes, Default Feature Codes, Outside Line Access Codes

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Personalizing Your Phone

Default Access Codes

The following are default system access codes. If your system uses different codes, record the codes in the “New Code” column for reference.

Outside Line Access Codes

Code Type

Code

New Code

 

 

 

Emergency Call

911 (999/112 Europe)

 

 

 

 

Outgoing Call (Default)

8

 

 

 

 

Select Line Group 1 to 208

92001 to 92208

 

 

 

 

Automatic Route Selection

92000

 

 

 

 

Extension Numbers

Code Type

Code

New Code

Attendant

0

 

 

 

 

Phone Extensions

1000 to 1999

 

 

 

 

Hunt Groups

2000 to 2299

 

 

 

 

Default Feature Codes

The following table lists default feature codes. If your system administrator changes any of the default codes, you can record the new codes in the “New Code” column for reference.

NOTE

Most of the following feature codes work when your IP phone is idle. However, if you are on an active call or if the IP phone is off-hook, you may need to press (Special) before you enter the feature code to activate the feature.

To delete the characters entered:

Press (Hold) to move the cursor to the left and delete the characters entered.

To cancel the feature:

Press *.

Feature

Page

Code

New Code

 

 

 

 

Account Code – Follow Calls

42

391

 

 

 

 

 

Account Code – Optional

42

390

 

 

 

 

 

ACD Agent – Log In

73

326

 

 

 

 

 

ACD Agent – Log In/Out

73

328

 

 

 

 

 

ACD Agent – Log Out

73

327

 

 

 

 

 

ACD Agent – Wrap-up Terminate

74

329

 

 

 

 

 

Activate Door Relay

31

332

 

 

 

 

 

Agent Help – Reject

75

376

 

 

 

 

 

Agent Help – Request

75

375

 

 

 

 

 

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Mitel® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013

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Page 43 Page 45
Contents Communications Platform Page Feature Buttons Commonly Used Feature CodesFeature Code 5320/5330/5340 IP Phone Quick Reference GuideUsing Do-Not-Disturb Answering CallsPlacing Emergency Calls Placing Internal Intercom CallsTechpubs@mitel.com Important Safety Instructions and Precautions Safety NoticesMaintenance and Repair Programming Emergency NumbersProduct Disposal Instructions Power RequirementsSoftware Updates Phone Usage Directive 1999/5/EC of the European Page Contents Using Automatic Trunk Answer Placing Calls Answering and Placing CallsCall Features Using the Directory Using Account CodesUsing Meet-Me Conferencing MessagesTroubleshooting Hunt GroupsCordless Devices IndexPage Welcome About Your IP Phone5320/5330 IP Phone Features IP PhoneIP Phone Features Phone Feature Descriptions Ring/Message IndicatorHandset DisplayDialpad Buttons Programmable Buttons Menu Buttons 5340 IP Phones onlyNavigation Page Buttons External SpeakerPhone Signals Comfort and Safety TipsUsing a Headset Viewing the Phone InformationTo view system information To connect and activate the headsetUsing the 5310 IP Conference Unit Accessing/Exiting the Conference Controller ApplicationAdjusting the Conference Unit Volume Turning the Conference Unit On and OffPlacing the Conference Unit in Presentation Mode To enable/disable Presentation ModeMuting the Conference Unit To mute the Conference UnitUsing the Line Interface Module LIM Making and Answering Calls Using the Analog Button To make a call using the Analog lineTo answer a Call using the analog line To end a current call when an incoming analog call arrivesMaking and Answering Calls Using the Failover Mode Page Adjusting the Viewing Angle To adjust the viewing angleChanging the Ring Tone Changing Volume LevelsAdjusting the Display Contrast and Brightness Changing the Language To change the display/prompt languagePress Large Text or Small Text Changing the Text Size on the DisplayTo change the text size on a display Using the Screen Saver To configure the screen saver on your IP PhoneTo wake your IP phone from screen saver mode To view your call history Viewing Call HistoryViewing Call History Deleting Call Records Reviewing Call Record IconsTo delete an individual call record Press Delete Log Entry To delete all calls by typeCutomizing Your Contact List Adding Names to Your Contact ListEditing Your Contact List Dialing from Your Contact ListSpecifying Audio Feedback Options To adjust the volume of the audio feedbackTo play the beep, press Play button beep or Play error beep Using the Dialpad Buttons to Enter Characters To use the dialpad to enter charactersPersonalizing Your Phone To program a button Using Programmable ButtonsLamp Signals Description Default Access Codes Default Feature CodesOutside Line Access Codes Extension NumbersAnswer Ringing Call 351 Automatic IC Access On/Off Message View Messages Resetting Programmable Buttons Resetting the IP Phone to the Default SettingsListening to Background Music Viewing Button AssignmentsSwitching Keymaps To switch between keymaps when your IP phone is idleTo switch between keymaps during a call Activating Door RelayAnswering Waiting Calls Using Automatic Call AccessAnswering Calls Using Automatic Trunk Answer Redirecting CallsTo redirect calls To use Automatic Trunk AnswerPlacing Emergency Calls Placing Emergency Calls using the LIM LinePlacing Calls Requesting a Callback Queuing the Phone Using Camp-onPlacing Internal Calls Placing External Calls Redialing a NumberTo place an external call To use RedialUsing Speed Dial Using System Speed DialUsing Station Speed Dial Storing Station Speed-Dial NumbersDialing Station Speed-Dial Numbers Deleting Station Speed-Dial EntriesTo dial a Station Speed-Dial number To delete a Station Speed-Dial entryTo program a System Speed-Dial button Assigning Speed-Dial Numbers to Programmable ButtonsTo program a Station Speed-Dial button Using the Directory Button Characters RepresentedUsing Account Codes To search for a directory name or featureTo disable the code To enter an optional account codeUsing Mute Using Handsfree ModeUsing Ring Intercom Always Placing Calls On Hold Entering a HookflashUsing Reverse Transfer Transferring CallsTransferring Calls to Other Extensions Transferring Calls to External NumbersViewing Your System Information Viewing Caller ID InformationTo display your user information and the date and time To show the outside party’s name/numberSystem Forwarding Forwarding CallsManual Call Forwarding Using Dynamic Extension Express To enable Dynamic Extension ExpressTo disable Dynamic Extension Express To answer a call routed to your mobile or home phoneUsing the Handoff Push/Pull Feature To use the Dynamic Extension Express Handoff push featureTo use the Dynamic Extension Express Handoff pull feature To cancel the Dynamic Extension Express Handoff featureReceiving Message Waiting Indications Callback Auto Attendant NumberPlacing Ad Hoc Conference Calls Adding a Conference PartyTransferring a Conference Dropping Out of a ConferenceEnding a Conference and Placing all Parties on Hold To toggle between the held callersUsing Meet-Me Conferencing Access CodesSetting Up a Meet-Me Conference To set up a Meet-Me Conference using a personal access codeJoining a Meet-Me Conference Dropping Out of a Meet-Me ConferencePutting a Meet-Me Conference on Hold Transferring a Meet-Me ConferenceUsing Record-A-Call Using Group ListenTo use Record-A-Call To stop Record-A-CallUsing Call Logging To use Call LoggingTo return a call or redial a number listed in a call log To delete individual call log entriesUsing Secondary Extension Buttons To log off of a Hot Desk session Using Hot DeskingTo log on to a Hot Desk-enabled base phone To change your station passcode Using the Configuration AssistantChanging Your Station Passcode Accessing the Configuration Assistant Changing the Dynamic Extension Express SettingsTo access the Configuration Assistant To change the DDE settings using Configuration AssistantTo change the DND settings using Configuration Assistant Changing the DND SettingsChanging the Manual Call Forwarding Settings To delete an existing Meet-Me Conference access code Managing Meet-Me Conferencing Access CodesTo create a new Meet-Me Conference access code Using Remote Programming To enable Dynamic Extension Express using Remote ProgrammingTo turn on DND using Remote Programming To turn off DND using Remote ProgrammingTo turn on Manual Call Forwarding using Remote Programming To turn off Call Forwarding using Remote ProgrammingTo change your station passcode using Remote Programming Page Messages Leaving Messages at Other ExtensionsDeleting Waiting Inter-Station Messages Canceling Messages Left at Other ExtensionsViewing and Responding to Messages Using Do-Not-Disturb DND Code Default Mes New Message Default Message SageTo turn on DND To turn off DNDUsing Reminder Messages Code Default New MessageTo cancel all Reminder message requests To set a Reminder messagePlacing a Page Announcement Enabling or Disabling the Page FeaturePaging Other System Users Page Logging in to ACD Hunt Groups To log in to one or more ACD hunt groupsStopping the ACD Hunt Group Wrap-up Timer To stop the wrap-up timerLogging out of ACD Hunt Groups To log out of one or more ACD hunt groupOther Hunt Group Features Requesting Agent HelpDiverting Hunt Group Calls To use Agent HelpHunt Group Supervisor Features Accepting or Rejecting Agent Help CallsMonitoring Calls Stealing Hunt Group CallsUsing Barge-In To monitor and/or barge in on a callPage Cordless Devices Feature Function Cordless Module Handset and Headset CombinationsPairing the Cordless Module and Devices Pairing a Bluetooth Accessory with a Bluetooth ModuleTo pair a Bluetooth accessory To pair a Dect cordless deviceBlue LED Function Cordless Module LED IndicatorsTo unpair a cordless device Using a Cordless Device as a Remote Control Using the Mute Key on a Cordless DeviceUsing the Volume Keys on Cordless Device Alerting Tones and LEDsLow Battery Level Using the Mitel Cordless Handset Cordless Handset FeaturesAnswering Calls Hanging UpCordless Handset Alerting Tones and LEDs To hang upLED Color LED State Indicates Using the Mitel Dect Cordless Headset Cordless Headset FeaturesCordless Headset Alerting Tones and LEDs Hang Up Using a Bluetooth HeadsetAnswer a Call Using the Cordless Devices Application Enabling/Disabling Auto-Connect on a Bluetooth HeadsetConnecting/Disconnecting a Bluetooth Headset Low Battery LevelEditing a Bluetooth Headset Name To edit a nameCordless Devices Message Reason Error MessagesContact Information Troubleshooting Tips Problem Possible SolutionTo Handoff
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5330, 5320, 5340 specifications

The Mitel 5330 is a sophisticated IP phone designed to meet the communications needs of modern businesses. Offering a combination of advanced technology and user-friendly features, the Mitel 5330 is ideal for office environments where high-quality communication is essential.

At its core, the Mitel 5330 leverages Voice over Internet Protocol (VoIP) technology, allowing for seamless connectivity over the internet. This technology enhances voice clarity and reduces communication costs by utilizing existing network infrastructure instead of traditional phone systems. The phone utilizes the SIP (Session Initiation Protocol) standard, ensuring interoperability with various VoIP platforms.

One of the standout features of the Mitel 5330 is its extensive display. With a backlit graphical interface, users can easily navigate through menus and access information quickly. The phone typically includes a high-definition color display that enhances visibility, making it convenient for users to manage calls and access features.

The Mitel 5330 is equipped with programmable keys that enhance efficiency, allowing users to create shortcuts for frequently used functions, such as speed dialling or call transfer. This customizability allows employees to tailor the phone to their specific needs, increasing productivity in the workplace.

Additionally, the Mitel 5330 supports a wide range of call management features, including call hold, call forwarding, and three-way calling. These functionalities streamline communication processes, enabling teams to work collaboratively and efficiently. The phone also supports voicemail integration, ensuring that users never miss an important message.

Built-in audio technologies, such as wideband audio and high-definition sound quality, contribute to crystal-clear voice communication, minimizing misunderstandings during calls. Furthermore, the phone often includes a hands-free speakerphone option, enhancing flexibility for users who may need to multitask while conversing.

In terms of connectivity, the Mitel 5330 typically features various ports, including Ethernet connections, allowing for easy integration into existing network setups. Its robust architecture ensures reliability, even in demanding office environments.

Overall, the Mitel 5330 represents a powerful solution for businesses seeking a reliable, feature-rich IP phone. Its combination of advanced technology, user-friendly features, and high call quality makes it an excellent choice for organizations looking to improve their communication capabilities. With its focus on efficiency and performance, the Mitel 5330 can significantly enhance workplace productivity.
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