Often-Used Features
Coverage
To program:
See Programming Buttons & Settings, p. 20.
Coverage allows calls to your extension to ring elsewhere, so that they can be handled by someone else. If your system has voice mail, your calls can also be covered that way. There are three types of coverage:
•Primary Coverage. If your calls are covered this way, they ring immediately at the covering phone.
•Secondary Coverage. The covering phone rings after a delay of 2 rings, giving you a chance to answer first.
•Group Coverage. Calls for a group of people (coverage group) may be covered by one or more people. Your system manager can tell you how this works at your office.
Covering phones are programmed with Cover buttons used to answer calls for others. Delay Ring on the covering phone can add a longer delay before your calls ring there. If line buttons on your phone are set to No Ring, however, calls on those lines are not covered. (See Rings, p. 2.)
To control coverage of inside calls, use these programmable settings: Coverage Inside On allows all your inside calls to ring elsewhere. Coverage Inside Off turns inside coverage off.
You can also program buttons for these Coverage features:
•Use a Coverage VMS button to prevent or allow coverage of your outside calls by a voice mail system. These calls may still be covered by a person at another extension.
•Use a Coverage Off button to turn off or on all coverage of your calls.
Direct Voice Mail*
To program:
See Programming Buttons & Settings, p. 20.
Direct Voice Mail allows an inside caller to call directly or transfer a call directly to another user’s voice mail. You can also use the feature after you have dialed the extension; just do Step 1 below.
To call directly to another user’s voice mail or transfer a call directly to another user’s voice mail:
1.Press the programmed Direct Voice Mail button,
OR
Press the Feature button and select Direct VM [DrcVM] or dial 56.
2.Dial the extension whose voice mail you want to call or transfer a call to; you can use a programmed Auto Dial button (p. 11) or a Directory listing (p. 14).
Note: If you are transferring a call to an extension that does not have voice mail, you hear an error tone and the call returns to you after a time interval.
* Release 3.0 and later systems only.
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