Cisco Systems Conference Phone manual Terms of Support for Single Sign On Software Integration

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Chapter 1 Introducing Cisco Unified MeetingPlace Web Conferencing Release 5.3

Terms of Use

•CPE customers who want to integrate SSO packages can contact Cisco Managed Services to obtain a Service Request to implement SSO. This service is offered as a convenience and does not change the scope of the SSO integration: this service is an integration and configuration of the Cisco Unified MeetingPlace Web Conferencing product, not a customization of the product code.

•Customers must first implement SSO software integrations on test or lab servers and verify that the integrated systems work, including Cisco Unified MeetingPlace Web Conferencing features and operations.

•Customers are responsible for ensuring stability of integrated Cisco Unified MeetingPlace Web Conferencing-SSO systems, including communicating with SSO software vendors for the following reasons:

–To obtain necessary fixes and support

–To troubleshoot functional problems and technical problems, including crashes triggered by the SSO package

•SSO software often includes a web-server extension, called the IIS ISAPI extension or filter. Cisco Unified MeetingPlace Web Conferencing installs and uses four IIS extensions. Any incompatibility between an SSO software extension and the Cisco Unified MeetingPlace Web Conferencing extensions can make IIS non-functional or unstable. Any crash of the SSO IIS extension can cause IIS to crash and can generate a full Cisco Unified MeetingPlace Web Conferencing outage, resulting in a full system restart, ending of in-progress meetings, and disconnecting of web-conferencing users. Any memory leak in the SSO package or module can make IIS or the whole server unstable, as well.

•Although SSO software integration is productized for the Cisco Unified MeetingPlace Web Conferencing system, any changes in overall configuration, including Cisco Unified MeetingPlace Web Conferencing upgrades and SSO package upgrades, can potentially break integrated Cisco Unified MeetingPlace Web Conferencing-SSO systems.

Terms of Support for Single Sign On Software Integration

•Customers must inform Cisco TAC that their Cisco Unified MeetingPlace Web Conferencing servers have third-party SSO packages installed and configured with Cisco Unified MeetingPlace Web Conferencing when opening a service request for Cisco Unified MeetingPlace Web Conferencing, Cisco Unified MeetingPlace for Microsoft Outlook, or Cisco Unified MeetingPlace for Lotus Notes.

•Customers must be able to provide SSO integration details upon request. Inability to provide details can result in Cisco TAC not being able to proceed with service requests.

•If a service request is about troubleshooting the SSO integration, Cisco TAC can review the logs and identify if the problem is on the SSO side or the Cisco Unified MeetingPlace Web Conferencing side. If the problem is on the SSO side, information will be provided to customers, so they can further troubleshoot with their SSO vendors.

•If the service request is about troubleshooting a Cisco Unified MeetingPlace Web Conferencing problem that does not seem to be connected to the SSO integration, Cisco TAC will proceed per the normal support process. If TAC discovers that the SSO integration plays a role in the problem, information will be provided to customers, so they can further troubleshoot with their SSO vendors.

•If Cisco TAC believes the problem is triggered by an SSO package, Cisco TAC can require customers to disable the SSO package to troubleshoot further.

•Microsoft Debug Diagnostic tool, also called DebugDiag, may be required for troubleshooting IIS crashes and memory leaks to determine if these problems are produced by the SSO package.

Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 5.3

 

OL-10029-01

1-3

 

 

 

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Contents Corporate Headquarters Copyright 2004-2006 Cisco Systems, Inc. All rights reserved N T E N T S About the SMA-2S Configuration with SSL and Segmented DNS Releases What to Do First Preface Term Definition Naming ConventionsAdditional References Preface Additional References About Cisco Unified MeetingPlace Terms for Single Sign On Software Integration Configuration RestrictionsTerms of Support for Single Sign On Software Integration Feature Description New Features and Enhancements in ReleaseFeature Description New Features and Enhancements in Release New Features and Enhancements in Release Feature Description About SQL Server Integration Related Topics Msde Database SizeIf the following conditions are met About SQL Server Installation OptionsAbout Sun Java Runtime Environment Installing SQL Server on a Remote Server Installing Cisco Unified MeetingPlace Audio Server ReleaseCreating a Least Privileged SQL Account Procedure Assigning Installation and Ongoing RightsRestrictions Troubleshooting TipsInternal Full Access Installing the Operating System on the Cisco MCS Server Before You Begin Restriction Procedure Testing the Web Server Over an Http Connection Testing the Meeting Console Connection Testing the Web Server Over an Https ConnectionAbout Segmented Meeting Access LAN/WAN DMZ About the SMA-1S ConfigurationAbout the SMA-2S Configuration Example About the SMA-2S Configuration with SSL and Segmented DNSGathering Basic Information About Your Web Server What to Do Next Information, see the About SQL Server Integration section on Restrictions Before You Begin OL-10029-01 A P T E R Cisco Unified MeetingPlace Web Conferencing Clusters One Cluster Configuration 121506 Internal ThenSuggestions for a Robust Cisco Unified MeetingPlace System Default Behavior of Load Balancing in Video-Enabled SystemsSQL Server Considerations Video Meetings in Segmented Meeting Access DeploymentsEnd-User Considerations Install the first internal web serverPreparing the Internal Cluster Preparing the External Cluster Creating a Common Storage Location Configuring Services for the First Internal Web Server Installing the First Internal Web ServerProcedure Registry Key Action Installing Additional Internal Web ServersCopying Guids From the Internal to the External Web Server Installing the First External Web ServerConfiguring Services for the First External Web Server Procedure Installing Additional External Web Servers Configuring Redirection of External Meetings Configuring Ad-Hoc Video Meetings Disabling Load Balancing Viewing the Amount of Web-Conferencing Load on a ServerOL-10029-01 A P T E R Load Balancing in Release 5.3333 and Later User Authentication Methods in Release 5.3235 and LaterBacking Up the Mpweb Database and MPWEB-Slave Database Right-clickMPWEB and choose All Tasks Backup DatabaseOpen Explorer Backing Up Cisco Unified MeetingPlace Registry InformationThis section contains the following procedures Upgrading a Standalone Web Server Restrictions Upgrading Web Servers Sharing the Same Database Click Change/Remove Uninstalling Cisco Unified MeetingPlace Web ConferencingRemoving SQL Server or Msde Reboot your serverWhat to Do First Locating the Software Download Page on Cisco.com Checking the Cisco MCS Operating System ReleaseObtaining Additional Assistance Resolving Https Connection Problems Resolving Http Connection ProblemsOL-10029-01 D E IN-2 IN-3 IN-4
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