Cisco Systems Conference Phone manual Resolving Http Connection Problems

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Chapter 6 Troubleshooting the Cisco Unified MeetingPlace Web Conferencing Release 5.3 Installation

Problems with Cisco Unified MeetingPlace Web Conferencing Server Connections

Zip these files, along with the meeting information, such as the start time, time of connection loss, browser versions and so on, and send them to your Cisco support representative for additional assistance.

Problems with Cisco Unified MeetingPlace Web Conferencing Server Connections

The web server must be able to connect to itself using the hostname you configured on the Web Server administrative page. This is also the hostname end-users use to connect to this web server.

Connection problems are most likely because of firewall-related configurations. Following are steps to troubleshoot and correct the problem.

Topics in this section include:

•Resolving HTTP Connection Problems, page 6-3

•Resolving HTTPS Connection Problems, page 6-3

Resolving HTTP Connection Problems

The following example assumes the web server’s hostname as hostname.domain.com.

Procedure

Step 1 From the web server, use a web browser to connect to http://hostname.domain.com.

Step 2 If you receive an error message, add the following line to the C:\WINNT\System32\drivers\etc\hosts file:

127.0.0.1 hostname.domain.com

Remember to replace your web server’s actual FQDN for hostname.domain.com.

Step 3 Try to connect to http://hostname.domain.com again.

Resolving HTTPS Connection Problems

Complete the following steps if the web server only allows HTTPS traffic. The following example assumes the web server’s hostname as hostname.domain.com.

Procedure

Step 1 From the web server, use a web browser to connect to https://hostname.domain.com.

Step 2 If any security warning dialog boxes appear, configure SSL to not show these dialog boxes. For detailed information, see Microsoft Knowledge Base Articles 813618 and 257873 on the Microsoft website.

Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 5.3

	OL-10029-01	6-3

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Contents Corporate Headquarters Copyright 2004-2006 Cisco Systems, Inc. All rights reserved N T E N T S About the SMA-2S Configuration with SSL and Segmented DNS Releases What to Do First Preface Term Definition Naming ConventionsAdditional References Preface Additional References About Cisco Unified MeetingPlace Terms for Single Sign On Software Integration Configuration RestrictionsTerms of Support for Single Sign On Software Integration Feature Description New Features and Enhancements in ReleaseFeature Description New Features and Enhancements in Release New Features and Enhancements in Release Feature Description About SQL Server Integration Related Topics Msde Database SizeIf the following conditions are met About SQL Server Installation OptionsAbout Sun Java Runtime Environment Creating a Least Privileged SQL Account Installing Cisco Unified MeetingPlace Audio Server ReleaseInstalling SQL Server on a Remote Server Procedure Assigning Installation and Ongoing RightsRestrictions Troubleshooting TipsInternal Full Access Installing the Operating System on the Cisco MCS Server Before You Begin Restriction Procedure Testing the Web Server Over an Http Connection Testing the Meeting Console Connection Testing the Web Server Over an Https ConnectionAbout Segmented Meeting Access LAN/WAN DMZ About the SMA-1S ConfigurationAbout the SMA-2S Configuration Example About the SMA-2S Configuration with SSL and Segmented DNSGathering Basic Information About Your Web Server What to Do Next Information, see the About SQL Server Integration section on Restrictions Before You Begin OL-10029-01 A P T E R Cisco Unified MeetingPlace Web Conferencing Clusters One Cluster Configuration 121506 Internal ThenSuggestions for a Robust Cisco Unified MeetingPlace System Default Behavior of Load Balancing in Video-Enabled SystemsSQL Server Considerations Video Meetings in Segmented Meeting Access DeploymentsEnd-User Considerations Install the first internal web serverPreparing the Internal Cluster Preparing the External Cluster Creating a Common Storage Location Configuring Services for the First Internal Web Server Installing the First Internal Web ServerProcedure Registry Key Action Installing Additional Internal Web ServersCopying Guids From the Internal to the External Web Server Installing the First External Web ServerConfiguring Services for the First External Web Server Procedure Installing Additional External Web Servers Configuring Redirection of External Meetings Configuring Ad-Hoc Video Meetings Disabling Load Balancing Viewing the Amount of Web-Conferencing Load on a ServerOL-10029-01 A P T E R Load Balancing in Release 5.3333 and Later User Authentication Methods in Release 5.3235 and LaterBacking Up the Mpweb Database and MPWEB-Slave Database Right-clickMPWEB and choose All Tasks Backup DatabaseOpen Explorer Backing Up Cisco Unified MeetingPlace Registry InformationThis section contains the following procedures Upgrading a Standalone Web Server Restrictions Upgrading Web Servers Sharing the Same Database Click Change/Remove Uninstalling Cisco Unified MeetingPlace Web ConferencingRemoving SQL Server or Msde Reboot your serverWhat to Do First Obtaining Additional Assistance Checking the Cisco MCS Operating System ReleaseLocating the Software Download Page on Cisco.com Resolving Https Connection Problems Resolving Http Connection ProblemsOL-10029-01 D E IN-2 IN-3 IN-4