Cisco Systems Conference Phone manual What to Do First

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C H A P T E R 6

Troubleshooting the Cisco Unified MeetingPlace Web Conferencing Release 5.3 Installation

This chapter explains how to troubleshoot common problems that can occur when installing Cisco Unified MeetingPlace Web Conferencing.

Topics in this section include:

•Problems with the Cisco Unified MeetingPlace Web Conferencing Installation, page 6-1

•Problems with Cisco Unified MeetingPlace Web Conferencing Server Connections, page 6-3

Problems with the Cisco Unified MeetingPlace

Web Conferencing Installation

Topics in this section include:

•What to Do First, page 6-1

•Checking the Cisco MCS Operating System Release, page 6-2

•Locating the Software Download Page on Cisco.com, page 6-2

•Obtaining Additional Assistance, page 6-2

What to Do First

If the web server is not working properly, try the following troubleshooting steps:

1.Restart the Cisco Unified MeetingPlace Web Conferencing services.

a.From the Windows Start menu, choose Settings > Control Panel > Administrative Tools > Services.

b.Right-click Cisco MeetingPlace Web Conferencing and choose Start.

c.If you stopped any other gateway services, restart them by right-clicking the appropriate service and choosing Start.

d.Close the Services control panel.

2.If the server is still not working properly, reboot the server.

3.If the server is still not working properly, run the Cisco Unified MeetingPlace Web Conferencing installer again in Repair mode.

Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 5.3

	OL-10029-01	6-1

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Contents Corporate Headquarters Copyright 2004-2006 Cisco Systems, Inc. All rights reserved N T E N T S About the SMA-2S Configuration with SSL and Segmented DNS Releases What to Do First Preface Term Definition Naming ConventionsAdditional References Preface Additional References About Cisco Unified MeetingPlace Terms for Single Sign On Software Integration Configuration RestrictionsTerms of Support for Single Sign On Software Integration Feature Description New Features and Enhancements in ReleaseFeature Description New Features and Enhancements in Release New Features and Enhancements in Release Feature Description About SQL Server Integration Related Topics Msde Database SizeIf the following conditions are met About SQL Server Installation OptionsAbout Sun Java Runtime Environment Installing Cisco Unified MeetingPlace Audio Server Release Installing SQL Server on a Remote ServerCreating a Least Privileged SQL Account Procedure Assigning Installation and Ongoing RightsRestrictions Troubleshooting TipsInternal Full Access Installing the Operating System on the Cisco MCS Server Before You Begin Restriction Procedure Testing the Web Server Over an Http Connection Testing the Meeting Console Connection Testing the Web Server Over an Https ConnectionAbout Segmented Meeting Access LAN/WAN DMZ About the SMA-1S ConfigurationAbout the SMA-2S Configuration Example About the SMA-2S Configuration with SSL and Segmented DNSGathering Basic Information About Your Web Server What to Do Next Information, see the About SQL Server Integration section on Restrictions Before You Begin OL-10029-01 A P T E R Cisco Unified MeetingPlace Web Conferencing Clusters One Cluster Configuration 121506 Internal ThenSuggestions for a Robust Cisco Unified MeetingPlace System Default Behavior of Load Balancing in Video-Enabled SystemsSQL Server Considerations Video Meetings in Segmented Meeting Access DeploymentsEnd-User Considerations Install the first internal web serverPreparing the Internal Cluster Preparing the External Cluster Creating a Common Storage Location Configuring Services for the First Internal Web Server Installing the First Internal Web ServerProcedure Registry Key Action Installing Additional Internal Web ServersCopying Guids From the Internal to the External Web Server Installing the First External Web ServerConfiguring Services for the First External Web Server Procedure Installing Additional External Web Servers Configuring Redirection of External Meetings Configuring Ad-Hoc Video Meetings Disabling Load Balancing Viewing the Amount of Web-Conferencing Load on a ServerOL-10029-01 A P T E R Load Balancing in Release 5.3333 and Later User Authentication Methods in Release 5.3235 and LaterBacking Up the Mpweb Database and MPWEB-Slave Database Right-clickMPWEB and choose All Tasks Backup DatabaseOpen Explorer Backing Up Cisco Unified MeetingPlace Registry InformationThis section contains the following procedures Upgrading a Standalone Web Server Restrictions Upgrading Web Servers Sharing the Same Database Click Change/Remove Uninstalling Cisco Unified MeetingPlace Web ConferencingRemoving SQL Server or Msde Reboot your serverWhat to Do First Checking the Cisco MCS Operating System Release Locating the Software Download Page on Cisco.comObtaining Additional Assistance Resolving Https Connection Problems Resolving Http Connection ProblemsOL-10029-01 D E IN-2 IN-3 IN-4