Cisco Systems Conference Phone manual Checking the Cisco MCS Operating System Release

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Chapter 6 Troubleshooting the Cisco Unified MeetingPlace Web Conferencing Release 5.3 Installation

Problems with the Cisco Unified MeetingPlace Web Conferencing Installation

4.If the server is still not working properly, collect the following installation logs and contact your Cisco support representative. Cisco Unified MeetingPlace Web Conferencing installation logs are in C:\WINNT\.

–mpwebstp.log

–mpwebstp-jvm.log

–mpwebstp-sql.log

–mpwebstp-sqlsp3.log

Checking the Cisco MCS Operating System Release

You must have the Cisco MCS OS installed on a Cisco MCS before attempting to install Cisco Unified MeetingPlace Web Conferencing. To check the release of your Cisco MCS operating system, complete the following.

Before You Begin

To find out what release of the Cisco MCS operating system you are required to have, see the Release Notes for your release of Cisco Unified MeetingPlace Web Conferencing.

Procedure

Step 1 From Start > Settings, choose Control Panel.

Step 2 From the Help menu, choose About Windows and confirm the release of your operating system.

Step 3 Click OK.

Locating the Software Download Page on Cisco.com

Procedure

Step 1 Open your web browser to www.cisco.com and click Log In. Log in by using your Cisco.com user name and password.

Step 2 Click Technical Support > Downloads.

Step 3 From the Software Center page, locate the “Related Tools” section in the lower right. Click Software

News.

Step 4 From the Software News page, scroll down to the “New Voice Software now available on Cisco.com” section. Click win-OS-Upgrade-K92000-2-6sr1.exeor a later release.

Obtaining Additional Assistance

If there is a problem with a Windows service or the web server loses its connection, go to the

drive:\Program Files\Cisco Systems\MPWeb\datasvc directory and run dcdiags.bat as soon as possible to generate a server log. All diagnostic information is stored under \Cisco Systems\MPWeb\Diagnostics.

Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 5.3

6-2	OL-10029-01

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Contents Corporate Headquarters Copyright 2004-2006 Cisco Systems, Inc. All rights reserved N T E N T S About the SMA-2S Configuration with SSL and Segmented DNS Releases What to Do First Preface Naming Conventions Term DefinitionAdditional References Preface Additional References About Cisco Unified MeetingPlace Configuration Restrictions Terms for Single Sign On Software IntegrationTerms of Support for Single Sign On Software Integration New Features and Enhancements in Release Feature DescriptionFeature Description New Features and Enhancements in Release New Features and Enhancements in Release Feature Description About SQL Server Integration Msde Database Size Related TopicsAbout SQL Server Installation Options If the following conditions are metAbout Sun Java Runtime Environment Installing SQL Server on a Remote Server Installing Cisco Unified MeetingPlace Audio Server ReleaseCreating a Least Privileged SQL Account Assigning Installation and Ongoing Rights ProcedureTroubleshooting Tips RestrictionsInternal Full Access Installing the Operating System on the Cisco MCS Server Before You Begin Restriction Procedure Testing the Web Server Over an Http Connection Testing the Web Server Over an Https Connection Testing the Meeting Console ConnectionAbout Segmented Meeting Access About the SMA-1S Configuration LAN/WAN DMZAbout the SMA-2S Configuration About the SMA-2S Configuration with SSL and Segmented DNS ExampleGathering Basic Information About Your Web Server What to Do Next Information, see the About SQL Server Integration section on Restrictions Before You Begin OL-10029-01 A P T E R Cisco Unified MeetingPlace Web Conferencing Clusters One Cluster Configuration 121506 Then InternalDefault Behavior of Load Balancing in Video-Enabled Systems Suggestions for a Robust Cisco Unified MeetingPlace SystemVideo Meetings in Segmented Meeting Access Deployments SQL Server ConsiderationsInstall the first internal web server End-User ConsiderationsPreparing the Internal Cluster Preparing the External Cluster Creating a Common Storage Location Installing the First Internal Web Server Configuring Services for the First Internal Web ServerProcedure Installing Additional Internal Web Servers Registry Key ActionInstalling the First External Web Server Copying Guids From the Internal to the External Web ServerConfiguring Services for the First External Web Server Procedure Installing Additional External Web Servers Configuring Redirection of External Meetings Configuring Ad-Hoc Video Meetings Viewing the Amount of Web-Conferencing Load on a Server Disabling Load BalancingOL-10029-01 A P T E R User Authentication Methods in Release 5.3235 and Later Load Balancing in Release 5.3333 and LaterRight-clickMPWEB and choose All Tasks Backup Database Backing Up the Mpweb Database and MPWEB-Slave DatabaseBacking Up Cisco Unified MeetingPlace Registry Information Open ExplorerThis section contains the following procedures Upgrading a Standalone Web Server Restrictions Upgrading Web Servers Sharing the Same Database Uninstalling Cisco Unified MeetingPlace Web Conferencing Click Change/RemoveReboot your server Removing SQL Server or MsdeWhat to Do First Locating the Software Download Page on Cisco.com Checking the Cisco MCS Operating System ReleaseObtaining Additional Assistance Resolving Http Connection Problems Resolving Https Connection ProblemsOL-10029-01 D E IN-2 IN-3 IN-4