Vertical Communications DSU II manual Transferring Outside Calls, Using Screened Transfer

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Industry Standard Telephone User’s Guide

6. TRANSFERRING OUTSIDE CALLS

6.1 Using Screened Transfer

• To announce a call before transferring

1.Answer outside call.

2.FLASH the hookswitch (this places the call on hold).

3.Dial intercom number of station.

4.Upon answer, announce the call.

5.Hang up the handset (this transfers the call).

• To do a quick screened transfer to intercom or tie line

)Quick Transfer must be enabled in Class of Service pro- gramming for this feature to operate.

1.Answer call.

2.Dial intercom number or tie line access code for transfer loca- tion.

3.When party at transfer station answers, announce call.

4.Hang up handset.

• If station is busy or user does not answer

—FLASH the hookswitch and return to outside call.

6.2 Using Unscreened Transfer

• To transfer a call without first announcing it

1.Answer outside call.

2.FLASH the hookswitch (this places the call on hold).

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Contents Industry Standard Telephone IST Station User’s Guide Page Transferring Outside Calls Making a Paging Announcement Introduction Flashing the HookswitchAnswering a Call Using Call PickupUsing Night Mode Answering CallsMaking Calls Using Prime Line PreferenceUsing Prime Intercom To access an intercom lineTo queue for a busy line group To access outside line using line group featureLine Group Access Codes To cancel queuingTo redial the last number that you dialed at your telephone Using Last Number RedialTo program personal speed dial numbers Using Speed DialingTo dial system speed dial numbers To dial personal speed dial numbersTo store an intercom number as a speed dial number Holding Calls To retrieve a parked call Using Call ParkHold Recall Feature To park a callUsing Screened Transfer Using Unscreened TransferTransferring Outside Calls If station is busy or the user does not answer To do a quick unscreened transfer to intercom or tie lineTo conference between yourself and two outside parties Conferencing StationsUsing Broker’s Call Using the Messaging Feature Using Message Waiting ControlTo retrieve a message at an alerted station Using LCD Messaging To turn LCD messaging onTo turn LCD messaging off Using RECALL/FLASH To page over an external public address system Using External PagingUsing All-Call and Zone Paging Making a Paging AnnouncementTo reply to a meet-me Using Meet-MeForwarding Calls To cancel call forwarding Call Forward Outside System CfosTo activate Cfos for an IST telephone To De-Activate Cfos Using the Tracker Paging System To track a called party after receiving a ring-no answerTo track a called party without first calling them To retrieve a call that you parked using the Tracker option Responding To Tracker Pager CallsIf you receive a parked call message on your Tracker pager To disable or enable a Tracker pager at your station To cancel the camp-on activity at any time Camping on AT a StationCamping On To An Idle Station To answer callback ring To cancel automatic callback before camp recall occursCamping On To a Busy Station To camp on at any busy stationTo activate call waiting when you hear a busy signal Initiate Call Waiting At a Busy StationTo camp on at a station with a Do Not Disturb condition set To cancel call waiting Line Call WaitingTo answer a call-waiting tone Camping On At a Station Quick Reference Guide Quick Reference Guide Automatic Callback Account CodeAll-Call Paging AttendantCall Forward Outside System Cfos Automatic Route Selection ARSBroker’s Call Call ForwardCaller ID Class of Service COS ProgrammingDirect Inward System Access Disa Call TransferDual Tone Multiple Frequency Dtmf HookswitchDirect Inward Dialing did Do-Not-DisturbLast Number Redialing Industry Standard Telephone ISTIntercom KeypadNight Transfer Line QueuingMeet-Me Answer MessagingPrivacy Pulse/Tone SwitchingPaging Prime LineScreened Call Transfer Service ObservingRinging Line Preference Saved Number RedialingToll Restriction Station Message Detail Accounting SmdaSystem Speed Dial TAP Flash/RecallUnscreened Call Transfer Unsupervised ConferenceZone Paging September Comdial Index-1 Index-2 Comdial September