GE 28165xx2, 28165xx6, 28166 manual Troubleshooting Guide, Caller ID Solutions, Telephone Solutions

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Troubleshooting Guide

Caller ID Solutions

No display

•Fully charge (for 16 hours) or replace the battery.

•If you are using AC (electrical) power, make sure that the unit is connected to a

non-switched electrical outlet. Unplug the AC power converter from the unit and plug it back in.

Caller ID Error Message

•The unit displays this message if it detects anything other than valid Caller ID information during the silent period after the first ring. This message indicates the presence of noise on the line.

No Caller ID

•In order to receive Caller ID information, you must subscribe to the standard name/number Caller ID service from your local telephone company.

Telephone Solutions

No dial tone

•Check and repeat installation steps:

Ensure the base power cord is connected to a working outlet .

Ensure the telephone line cord is connected to the base and the wall jack.

•Disconnect the base from the wall phone jack and connect another phone to the same jack. If there is no dial tone on the second phone, the problem might be your wiring or local service.

•The cordless handset may be out of range of the base. Move closer to the base.

•Ensure the battery is properly charged (16 hours).

•Ensure the battery pack is installed correctly.

•Did the handset beep when you pressed the LINE 1, LINE 2 or handsfree button? The battery may need to be charged.

Dial tone is OK, but can’t dial out

•Make sure the TONE/PULSE setting on the base is set to the type of phone service you are subscribed to.

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Contents Page Notification to the Local Telephone Company Equipment Approval InformationHearing Aid Compatibility HAC Interference InformationLicensing Information for Dect Product FCC RF Radiation Exposure StatementTable of Contents Base Speakerphone Introduction Before You Begin Parts ChecklistTelephone Jack Requirements Important Installation Guidelines InstallationDigital Security System Handset Layout Tone Base LayoutInstalling the Handset Battery Installing the PhoneInstalling the Backup Batteries on Base Unit Installing the Base StationConnecting the Base Station Speakerphone Volume Base Speakerphone Set UpUsing the Soft Keys Wall Mounting the BaseBase Name Base Voice/Display Prompt LanguageSet Date/Time Base Date/TimeTime Format Date FormatBase Set Local Area Codes Tone/PulseBase Ringers Base Ringer Tone Base Ringer VolumeBase VIP Melody Tone From the Ringer MenuBase Key Tone Answerer SetupAnswer ON/OFF Reviewing the Outgoing Announcement Outgoing AnnouncementRecording the Outgoing Announcement Changing the Outgoing AnnouncementSecurity Code Base Rings To AnswerForwarding Messages Set Forwarding MessagesView Unit ID Forwarding Messages ON/OFFNumber of Retries Handset Display Prompt Language Handset Telephone Set UpMessages Receiving Caller ID Caller IDDelete Caller ID Storing Caller IDHandset Ringers Handset Ringer VolumeHandset Ringer Tone Handset VIP Melody Handset RegistrationHandset Key Tone Handset Date/Time Handset NameRoom Monitor LanguageCharge/In Use Indicator Handset Setting Local Area CodesBasic Operation Answering a CallFlash VolumeNumber Redial MutePaging the Cordless Handset HoldGlobal De-registration Call Transfer Push to Talk Intercom OperationMaking an Intercom Call Using Intercom with External Telephone Calls Advanced Intercom FeaturesReceiving an Intercom Call Receiving an Incoming Call During an Intercom CallTransferring External Call to Other Handsets or Base Three-Way callingCall Waiting Caller ID Caller ID CIDReceiving CID Records Reviewing Call Records Storing CID Records In CID MemoryDialing a Caller ID Number Number of digits Explanation Example Storing CID Records in Internal MemoryDeleting CID Records MemoryStoring a Name and Number in Memory Inserting a Pause in the Dialing Sequence Storing the Last Number DialedReviewing a Stored Number Deleting Records Stored in Memory Changing a Stored NumberDialing a Number from Memory Chain Dialing from Memory Transferring MemoryTransferring memory from the base to a handset Transferring memory from the handset to the baseAnswering System Operation Handset Messages IndicatorScreening Calls from the Base Message PlaybackErasing Messages Memory FullHandset To erase one message at a time from the baseLeaving a Memo Remote AccessTo erase a message from the handset Connecting an Optional Headset to the Handset Connecting the Belt ClipBelt Clip and Optional Headset Battery Safety Precautions Changing the BatteryDisplay Messages Handset Sound SignalsCaller ID Solutions Troubleshooting GuideTelephone Solutions Battery Solutions Answering System Solutions Causes of Poor Reception General Product CareThomson Inc Manager, Consumer Relations Box Indianapolis, Warranty AssistanceFor how long after your purchase Limited WarrantyIf you purchased your product outside the USA Description Model no Accessory InformationIndex Handset Date/Time Number Redial Thomson Inc