BT 5310 manual Help, Try these solutions to the most common problems

BT Diverse 5310 ~ 5th Edition ~ 11th June ’03 ~ 5191

Help

Try these solutions to the most common problems.

Problem	Possible cause	Solution
Handset not registering.	The base is not powered.	Make sure that the power supply
	There are no batteries in the	is plugged in at the base and
	handset.	switched on. Make sure that the
		rechargeable batteries (included)
		are fitted in the handset correctly.
		Switch the handset off and then
		back on again, place the handset
		on to the base again and leave
		for approx. 1 minute to try
		registering again.
		If this is still unsuccessful, then try a
		manual registration (see page 47).
You have forgotten your base	You have changed the PIN.	Try entering the default PIN (0000).
station PIN number.		If you have changed the PIN and
		cannot remember the number you
		will need to contact the BT Diverse
		Helpline on 08457 908070.
No display.	The handset is switched off.	Hold down RED PHONE for
		1 second.
		Charge or replace the batteries.
Nothing happens when you press	Keyguard may be switched on.	Hold down the # button for
any button.		1 second.
No connection between handset	Are you out of range of the base	Move closer to the base station.
and base station.	station.
	Handset is not registered.	Register the handset.
	Base station is not switched on.	Check the mains power is connected
		correctly.
Handset on the base does not	Is the handset placed on the base	Make sure that the handset is placed
charge.	properly?	on the base or in the charger correctly.
		You will hear a confirmation tone.
	Are the batteries in correctly?	Check that you have put the batteries
		in the right way, you will hear a
		confirmation tone.

BT Diverse Helpline – 08457 908 070

HELP

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