TROUBLESHOOTING GUIDE
| Problems | Possible Cause |
| Action Taken |
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| Programming display | RF Interference occur |
| Retry programming, if possible move closer near the base station. | ||
| NOT AVAIL. | during programming. |
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| Interference during | Out of range or close to other |
| Check the handset is not emitting the out of range warning tone. | ||
| communications | other electrical appliance |
| If close to other electrical device move it away. You may need | ||
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| to reconsider the location of your base if this problem persists. | ||
New entries is not | Phonebook is full |
| Max.25 names and numbers can be stored | in the phonebook. | ||
accepted in phonebook. |
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| Delete some of older entries to make more space | |||
Time reset to12:00 | The base power was removed |
| If the base power was interrupted, the time will also reset or | |||
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| or the base was reset. |
| perform Default. Please set the time again. | ||
| The phone is in strange | Multiple selection from the Menu |
| Reset all the | ||
mode | structure |
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The phone cannot make | The base unit may not |
| Ensure the base unit is correctly installed and connected. | |||
call | be correctly connected. |
| Make sure that the power in ON. |
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| Other handset are already in |
| Make sure that, only one internal and external call can be made |
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| communication (for multi- |
| at the same time. Ensure that other handset is not already in | ||
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| handset user) |
| communication prior to use. |
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| Network Failure |
| Try making a call from another telephone. | If unsuccessful, | |
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| contact your network supplier. |
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| If connected to PABX |
| Make sure you entered correct PABX code in PBX feature of |
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| HM. |
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| Base Station does not | Error in connection or lack of |
| Ensure that the Adaptor power supply has been connected to the | ||
| function | power supply. |
| HM and the adaptor is properly plugged into the AC power plug. | ||
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| Ensure that the AC power should match the Adapter AC voltage. | ||
| Handset does not | Battery pack may not |
| Ensure that the battery pack has been correctly installed. Follow | ||
| function | be installed correctly. |
| the polarity marking of the battery and the drawing on NTLD1300 | ||
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| handset battery compartment. |
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| Battery may need |
| If HM not work when first connected, charge the handset for | ||
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| further charging |
| the recommended charging period. |
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| Registration fail | Wrong registration |
| Make sure you know your HM PIN code. If you are registering | ||
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| procedure |
| new handset to the base, make sure you follow the procedure | ||
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| - 30 - |
| for registering of another DECT handset. | Try again if possible. | |
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