Southwestern Bell FM2572 owner manual Answers To Commonly Asked Questions, Trouble Shooting Guide

Answers To Commonly Asked Questions. (Cont.)

Section Three-Answering Machine

Trouble Shooting Guide

Q. My answering system won't

work. What do I do?

A. You may have had a power failure and need to reset your machine. Refer to the "To Reset Unit" procedure on page 19 or "To Turn System On" on page 15.

Q. How do I know that messages are

saved?

A. The FM2572 automatically saves

messages unless you press the

ANSWER ON/OFF/ERASE button.

Q. How often do I need to replace

the 9 Volt battery?

A. You should replace the 9 Volt

battery once a year or after a power

outage.

Q. How do I know my system is set

to answer calls?

A. When the message display indicator shows a number that is lit solid or flashing, your unit is ready to answer calls. After most modes of operation (such as after recording your outgoing greeting) the unit will automatically switch to the answer mode.

Q. When I try to record a new

outgoing greeting, the old greeting

plays back. Why?

A. Pressing and RELEASING the GREETING button will play back the current outgoing greeting.

To record a new outgoing greeting, you must press and HOLD the GREETING button while you record your greeting.

Q. What is the maximum length of the

outgoing greeting that I can record on

my unit?

A. Your outgoing greeting recording time

is up to 30 seconds.

Q. I am checking my messages remotely from a touch tone telephone, but my unit will not play back my messages. Why?

A. Although the telephone you are using is a push button telephone, the telephone line over which you are calling may not be a standard touch tone line. Try calling your unit from a different location (e.g., a pay telephone).

Q. Does my unit have to be set on tone

(T) to access my unit remotely?

A. No, but you must call from a touch

tone telephone system to retrieve your

messages.

Q. I am calling from a remote phone to check my messages. What will happen if I hang up before all of my messages are played back?

A. Your unit will save your messages and reset to answer incoming calls.

Q. What is the range of my remote

feature?

A. Your remote will work from any touch tone telephone in the world that is compatible to the U.S.A. specifications, does not have any unusual or loud background noise, and is able to produce a tone of at least 2 seconds when you enter your security code.

PROBLEM	POSSIBLE CAUSE	CORRECTIVE ACTION
No dial tone	Improper installation.	Recheck all modular plug
		connections.
	Problem with the wiring.	Try another phone jack. If your
		phone works on another jack, it is
		likely you have a problem with
		your wiring. Contact your local
		phone company.
Cannot make	Tone/pulse switch is not set	Check the Tone/Pulse switch.
outgoing calls	correctly.	If positioned in Tone (T) mode,
		switch to Pulse (P). You may
		have pulse dialing service.
The phone	Ringer Off/Low/High switch	Set the ringer Off/Low/High
does not ring.	is not set correctly.	switch to the Low or High
		position.
	Too many telephones are	Contact your local telephone
	installed on the same line.	company to determine the
		maximum number of extensions
		for your calling area.
Memory	The memory storage	Carefully review the store
dialing does	procedure was not followed	sequence and re-enter your
not work.	correctly.	programmed number.
The sound	Another extension is	Hang up the extension.
volume is	off hook.	Adjust the VOLUME switch on the
too low.		side of the base.
Your telephone	The telephone line is not	Connect the telephone line into the
rings but the	connected properly to the unit.	back of the unit. Check with your
FM2572		local telephone company to be
doesn't show		sure Caller ID service is being
any Caller ID		provided on your telephone line.
information.
The display	The battery needs to be	Replace the 9V alkaline battery.
screen is blank.	installed or replaced.

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