VTech DS3211-2 user manual Hear other calls when using the telephone

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Appendix

Troubleshooting

•The location of your telephone base can impact the performance of your cordless phone. For better reception, install the telephone base in a centralized location within your home or office, away from walls or other obstructions. In many environments, elevating the telephone base improves overall performance.

•Disconnect the telephone base from the telephone wall jack and plug in a corded telephone. If calls are still not clear, the problem is probably in the wiring or local service. Contact your local service company (charges might apply).

•If the other telephones in your home are having the same problem, the problem is in the wiring or local service. Contact the local telephone company (charges might apply).

I hear other calls when using the telephone.

•Disconnect the telephone base from the telephone wall jack. Plug in a different telephone. If you still hear other calls, the problem is probably in the wiring or local service. Call your local telephone company.

I hear noise on the cordless handset and the keys do not work.

• Make sure the telephone line cord is plugged in securely.

My caller ID features are not working properly.

•Caller ID is a subscription service. You must subscribe to this service from your local telephone company for this feature to work on your telephone.

•The caller might not be calling from an area which supports caller ID.

•Both you and the caller’s telephone companies must use equipment compatible with the caller ID service.

•The caller ID information shows after the first or second ring.

•If you subscribe to high-speed Internet service (digital subscriber line - DSL) through your telephone lines, you must install a DSL filter between the telephone base and the telephone wall jack. The filter prevents noise and caller ID problems caused by

DSL interference. Contact your DSL service provider for more information about

DSL filters.

The telephone does not receive caller ID or the telephone does not show caller ID during call waiting.

•Make sure you subscribe to caller ID with call waiting features provided by your local telephone company.

•The caller might not be calling from an area which supports caller ID.

•Both you and the caller’s telephone companies must use equipment compatible with caller ID service.

•If you subscribe to high-speed Internet service (digital subscriber line - DSL) through your telephone lines, you must install a DSL filter between the telephone base and the telephone wall jack. The filter prevents noise and caller ID problems caused by

DSL interference. Please contact your DSL service provider for more information about DSL filters.

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Contents User’s manual Congratulations Table of contents Parts checklist Getting startedTelephone base and charger installation Battery installation and charging Place in ChargerHandset layout PLAY/MENU/SELECTSkip Telephone base layout USE lightRinger tone Ringer volumeKey tone LCD language Set date/timeINDICATOR? Clear voicemailTo program the voicemail function codes Set voicemailTo program a pause To reset all voicemail function codes to default settings Home area codeVolume Make a callPredial a call Answer a callMute Ringer muteCall waiting Find handsetTo access a number in the call log while on a call To access a number in the directory while on a callChain dialing Redial list Dial a redial entryDelete from redial VoicemailIntercom Multiple handset useAnswer an incoming call during an intercom call Share an outside call Directory Store a directory entry Enter NumberCharacter chart Search the directory Alphabetical searchDial a directory entry PLAY/MENU/SELECT twiceEdit a directory entry Delete from the directoryAbout caller ID Missed calls indicator Call logMake a call log entry ready to dial Review the call logDial a call log entry Save a call log entry to the directory Delete from the call logTo delete one entry To delete all entriesCall log display screen messages Displays WhenAppendix Handset display screen messagesThere is no telephone line connected Handset and telephone base indicators Handset lights Battery indicatorTelephone base lights Handset iconsBattery Expand your telephone system Add and register a handset optionalReplace a handset Low Battery shows on screen TroubleshootingMy telephone does not work at all Charge light is off Telephone does not ring when there is an incoming callThere is no dial tone Cannot dial out My handset beeps and is not performing normallyMy caller ID features are not working properly Hear other calls when using the telephoneHear noise on the cordless handset and the keys do not work Caller ID entries do not match the numbers I need to dial CONNECTING... shows in the handset screenCommon cure for electronic equipment Important safety instructions Maintenance Operating rangeAbout cordless telephones Rbrc sealWarranty What does this limited warranty cover?How do you get warranty service? FCC, Acta and IC regulations FCC PartIndustry Canada Technical specifications Index 91-002341-010-100
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