Troubleshooting
Problem | Suggestion |
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My screen displays: | �� If you receive this error message, it usually indicates a configuration problem with your firewall |
| or router which prevents information from passing between the phone and the Internet. |
| �� We recommend that you forward TCP Port 5060 to the IP address of the ip8300, or configure |
| it as the DMZ host.To find the IP address of the ip8300, check the DHCP log for your router. |
| �� For detailed information on checking the DHCP logs, setting up port forwarding, or DMZ host |
| configuration, please refer to your router’s user manual or call the manufacturer for help. |
| �� Note: If no changes have been made to your router and the unit has worked previously, the server |
| that provides this information may be down temporarily. Please try it again at a later time. |
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My screen displays: | �� If you receive this error message, this indicates the ethernet cable is disconnected and/or your |
| router is not working properly. |
| �� Please check your computer to see if you are experiencing a service and/or router issue. If |
| your computer is connecting to the internet, please check the ethernet cable that is connected |
| from the phone base to the router. Remove it and then reconnect it. If you are still not getting |
| connection then you can try temporarily plugging the ethernet cable from the phone base |
| directly into your modem. If your phone connects to the INFO service when plugged directly |
| into the modem, there may be a problem with your router. |
| �� After you have tried the above information, please see the solution for Unable to communicate |
| with phone service in this Troubleshooting section. |
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