VTech CS6519-2, CS6519-14, CS6519-17, CS6519-16, CS6519-15, CS6519-19 user manual

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Appendix Troubleshooting
If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or call 1 (800) 267-7377.
My telephone does not work at all..
• Make sure the battery is installed and charged correctly (page 3). For optimum daily performance, return the handset to the telephone base or charger after use.
• Make sure the power adapter is securely plugged into an outlet not controlled by a wall switch.
• Make sure the telephone line cord is plugged firmly into the telephone base and the wall jack.
• Unplug the electrical power to the telephone base. Wait for approximately 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to synchronize.
• Charge the battery in the handset for up to 11 hours.
• If the battery is completely depleted, charge the handset for at least 30 minutes before use (page 4).
• Remove and install the battery again. If that still does not work, it may be necessary to purchase a new battery.
• Disconnect the telephone base from the telephone wall jack and plug in a working telephone. If the other telephone does not work, the problem is probably in the wiring or telephone service. Contact your telephone service provider.
The display shows No line.. I cannot get a dial tone..
• Try all the above suggestions.
• Make sure the telephone line cord is plugged firmly into the telephone base and the wall jack.
• Disconnect the telephone line cord from your telephone and connect it to another telephone.
If there is no dial tone on that other telephone either, then the telephone line cord may be defective. Try installing a new telephone line cord.
If changing the telephone line cord does not help, the wall jack (or the wiring to this wall jack) may be defective. Contact your telephone service provider.
I cannot dial out..

•Try all the above suggestions.

•Make sure there is a dial tone before dialing. It is normal if the handsetAppendix takes a second or two to synchronize with the telephone base before producing a dial tone. Wait an extra second before dialing.

•If other telephones in your home are having the same problem, the problem is in the wiring or telephone service. Contact your telephone service provider (charges may apply).

•Eliminate any background noise. Mute the cordless handset before dialing, or dial from

To register HS and See manual appear alternately on the handset and it does not work at all..

•The handset may be deregistered from the telephone base. Refer to Add and register a handset on page 40 to register the handset to the telephone base.

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Contents User’s manual Congratulations Table of contents Index Getting started Parts checklistTelephone base and charger installation Battery installation Displays Put in charger Battery chargingTabletop to wall mount installation Installation optionsSee Telephone base and charger installation on Wall mount to tabletop installationUSE light Telephone base layoutHandset layout VolumeQUIET# Using the menu Telephone settingsRinger volume To enter the handset menuTo set the duration and turn on the quiet mode Quiet modeTo turn off the quiet mode Ringer toneSet date and time Press Select to choose LCD language LCD languageTo set your voicemail number Voicemail numberClear voicemail To manually turn off these indicatorsHome area code Key toneDial mode Telephone operation Mute VolumeCall waiting Temporary ringer silencingRedial Temporary tone dialingTo review and dial a redial entry To delete a redial entryTo access a number in the caller ID log To access a number in the directoryTo access a number on the redial list Check voicemailTransfer a call Web addressCalling HS X and then Transferred To start paging Find handsetTo end paging Join a call in progress Multiple handset useTo share an outside call Answer an incoming call during an intercom call IntercomINT needs 2 HS Calling HSCall transfer using intercom About the directory DirectoryPress Select to choose Add contact Add a directory entryDirectory Alphabetical search Review and dial from the directoryTo start an alphabetical search Delete a directory entry Edit a directory entryAssign a speed dial entry Speed dialDial a speed dial number Reassign a speed dial entryDelete a speed dial entry Clear SD #X?About caller ID Caller IDInformation about caller ID with call waiting Caller ID log Missed call indicatorReview and dial from the caller ID log Memory matchView dialing options Displays Edit name Caller ID log screen messages Delete the caller ID log entriesTo delete an entry To delete all entriesExpand your telephone system AppendixAdd and register a handset To register a handsetTo deregister all handsets Replace a handsetScreen messages No BatteryAppendix Handset lights Handset and telephone base indicatorsTelephone base lights Handset iconsPage Low battery shows on the handset screen TroubleshootingTelephone does not ring when there is an incoming call My cordless handset isn’t performing normallyAppendix Hear other calls when using the telephone Experience poor sound quality when using the speakerphoneMy caller ID features are not working properly Hear noise on the cordless handset and the keys do not workOut of range or no pwr at base shows on the handset screen Telephone does not receive caller ID while on a callCannot retrieve voicemail messages Common cure for electronic equipment Important safety instructions Battery Maintenance ECO modeOperating range Rbrc seal FCC Part FCC, Acta and IC regulationsIndustry Canada To activate the CEC battery charging testing mode Mesures de sécurité importantes For C-UL compliance onlyConservez CES Instructions Propos des téléphones sans fil What does this limited warranty cover? Limited warrantyHow do you get warranty service? Technical specifications Index Index
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