VTech CS6519-14, CS6519-2 Troubleshooting, My cordless handset isn’t performing normally

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Appendix

Troubleshooting

My cordless handset isn’t performing normally..

•Make sure you plug the power cord securely into the telephone base. Plug the power adapter into a different, working electrical outlet without a wall switch.

•Move the cordless handset closer to the telephone base. You may have moved out of range.

•Reset the telephone base. Unplug the electrical power. Wait for 15 seconds then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.

•Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.

Low battery shows on the handset screen..

•Place the handset in the telephone base or charger for recharging.

•Remove and install the battery again and use it until fully depleted, then charge the handset in the telephone base or charger for up to 11 hours.

•If the above measures do not correct the problem, replace the battery.

The battery does not charge in the handset or the handset battery does not accept charge..

•Make sure the handset is placed in the telephone base or charger correctly.

•Remove and install the battery again, then charge for up to 11 hours.

•If the battery is completely depleted, charge the handset for at least 30 minutes before use (page 4).

•Purchase a new battery. Refer to the Battery section (page 4).

The CHARGE light is off..

•Clean the charging contacts on the handset, telephone base and/or charger each month with a pencil eraser or a dry non-abrasive fabric.

•Make sure the power adapter and telephone line cord are plugged in properly (page 2).

•Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one minute for the handset and telephone base to reset.

The telephone does not ring when there is an incoming call..

•Make sure the ringer volume of the handset is not set to off (page 10).

•Make sure the telephone line cord and power adapter are plugged in properly (page 2).

•The handset may be too far from the telephone base. Move it closer to the telephone base.

•There may be too many extension phones on the telephone line to allow all of them to ring simultaneously. Unplug some of them.

•If other telephones in your home are having the same problem, the problem is in the wiring or telephone service. Contact your telephone service provider (charges may apply).

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Contents User’s manual Congratulations Table of contents Index Parts checklist Getting startedTelephone base and charger installation Battery installation Battery charging Displays Put in chargerInstallation options Tabletop to wall mount installationWall mount to tabletop installation See Telephone base and charger installation onTelephone base layout USE lightVolume Handset layoutQUIET# Ringer volume Telephone settingsUsing the menu To enter the handset menuTo turn off the quiet mode Quiet modeTo set the duration and turn on the quiet mode Ringer toneSet date and time LCD language Press Select to choose LCD languageVoicemail number To set your voicemail numberTo manually turn off these indicators Clear voicemailKey tone Home area codeDial mode Telephone operation Call waiting VolumeMute Temporary ringer silencingTo review and dial a redial entry Temporary tone dialingRedial To delete a redial entryTo access a number on the redial list To access a number in the directoryTo access a number in the caller ID log Check voicemailCalling HS X and then Transferred Web addressTransfer a call To end paging Find handsetTo start paging To share an outside call Multiple handset useJoin a call in progress INT needs 2 HS IntercomAnswer an incoming call during an intercom call Calling HSCall transfer using intercom Directory About the directoryAdd a directory entry Press Select to choose Add contactDirectory To start an alphabetical search Review and dial from the directoryAlphabetical search Edit a directory entry Delete a directory entrySpeed dial Assign a speed dial entryDelete a speed dial entry Reassign a speed dial entryDial a speed dial number Clear SD #X?Information about caller ID with call waiting Caller IDAbout caller ID Missed call indicator Caller ID logMemory match Review and dial from the caller ID logView dialing options Displays Edit name To delete an entry Delete the caller ID log entriesCaller ID log screen messages To delete all entriesAdd and register a handset AppendixExpand your telephone system To register a handsetReplace a handset To deregister all handsetsNo Battery Screen messagesAppendix Telephone base lights Handset and telephone base indicatorsHandset lights Handset iconsPage Telephone does not ring when there is an incoming call TroubleshootingLow battery shows on the handset screen My cordless handset isn’t performing normallyAppendix My caller ID features are not working properly Experience poor sound quality when using the speakerphoneHear other calls when using the telephone Hear noise on the cordless handset and the keys do not workCannot retrieve voicemail messages Telephone does not receive caller ID while on a callOut of range or no pwr at base shows on the handset screen Common cure for electronic equipment Important safety instructions Battery Operating range ECO modeMaintenance Rbrc seal FCC, Acta and IC regulations FCC PartIndustry Canada To activate the CEC battery charging testing mode For C-UL compliance only Mesures de sécurité importantesConservez CES Instructions Propos des téléphones sans fil Limited warranty What does this limited warranty cover?How do you get warranty service? Technical specifications Index Index
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