VTech CS6519-16, CS6519-2, CS6519-14 Telephone does not receive caller ID while on a call

Page 53
• Make sure your computer is powered on.
• Make sure your Internet connection is working properly.
• Make sure that the software is installed and running for your nontraditional telephone service.
• Make sure to plug your USB telephone adapter into a dedicated USB port on your computer. Do not plug into a multiple port USB hub (USB splitter) that is not powered.
• In a few rare instances, the USB port on your computer may not have enough power. In these instances, try using a USB hub with its own external power supply.
• If you are using a firewall, it may prevent access to your nontraditional telephone service provider. Contact your service provider for more information.
49

Appendix

Troubleshooting

The telephone does not receive caller ID while on a call..

•Make sure you subscribe to caller ID with call waiting features provided by your telephone service provider.

•The caller may not be calling from an area which supports caller ID.

•Both your and the caller’s telephone service providers must use equipment compatible with caller ID service.

•If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Contact your DSL service provider for more information about DSL filters.

Out of range or no pwr at base shows on the handset screen..

•The handset may be out of range. Move it closer to the telephone base.

•Make sure the power cord is securely plugged into the telephone base. Use a working electrical outlet not controlled by a wall switch.

•Reset your telephone by unplugging the power adapter from the telephone base. Disconnect the battery from the cordless handset. Wait for 15 seconds, then plug in the power adapter and install the battery again. Place the handset in the telephone base and allow up to one minute for the handset and telephone base to synchronize.

•Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.

and New voicemail show on the handset display and I don’t know why..

•If and New voicemail appear on the handset, your telephone has received a signal from your telephone service provider that you have a voicemail message waiting for you to retrieve from them. Contact your telephone service provider for more information on how to access your voicemail.

I cannot retrieve voicemail messages..

• If you subscribe to voicemail service from your telephone service provider (charges may apply), contact your telephone service provider for more information on how to access

your voicemail.

Appendix

 

I subscribe to a nontraditional telephone service that uses my computer to establish connections, and my telephone doesn’t work..

Page 52 Page 54
Image 53
Page 52 Page 54
Contents User’s manual Congratulations Table of contents Index Getting started Parts checklistTelephone base and charger installation Battery installation Displays Put in charger Battery chargingTabletop to wall mount installation Installation optionsSee Telephone base and charger installation on Wall mount to tabletop installationUSE light Telephone base layoutHandset layout VolumeQUIET# Using the menu Telephone settingsRinger volume To enter the handset menuTo set the duration and turn on the quiet mode Quiet modeTo turn off the quiet mode Ringer toneSet date and time Press Select to choose LCD language LCD languageTo set your voicemail number Voicemail numberClear voicemail To manually turn off these indicatorsHome area code Key toneDial mode Telephone operation Mute VolumeCall waiting Temporary ringer silencingRedial Temporary tone dialingTo review and dial a redial entry To delete a redial entryTo access a number in the caller ID log To access a number in the directoryTo access a number on the redial list Check voicemailCalling HS X and then Transferred Web addressTransfer a call To end paging Find handsetTo start paging To share an outside call Multiple handset useJoin a call in progress Answer an incoming call during an intercom call IntercomINT needs 2 HS Calling HSCall transfer using intercom About the directory DirectoryPress Select to choose Add contact Add a directory entryDirectory To start an alphabetical search Review and dial from the directoryAlphabetical search Delete a directory entry Edit a directory entryAssign a speed dial entry Speed dialDial a speed dial number Reassign a speed dial entryDelete a speed dial entry Clear SD #X?Information about caller ID with call waiting Caller IDAbout caller ID Caller ID log Missed call indicatorReview and dial from the caller ID log Memory matchView dialing options Displays Edit name Caller ID log screen messages Delete the caller ID log entriesTo delete an entry To delete all entriesExpand your telephone system AppendixAdd and register a handset To register a handsetTo deregister all handsets Replace a handsetScreen messages No BatteryAppendix Handset lights Handset and telephone base indicatorsTelephone base lights Handset iconsPage Low battery shows on the handset screen TroubleshootingTelephone does not ring when there is an incoming call My cordless handset isn’t performing normallyAppendix Hear other calls when using the telephone Experience poor sound quality when using the speakerphoneMy caller ID features are not working properly Hear noise on the cordless handset and the keys do not workCannot retrieve voicemail messages Telephone does not receive caller ID while on a callOut of range or no pwr at base shows on the handset screen Common cure for electronic equipment Important safety instructions Battery Operating range ECO modeMaintenance Rbrc seal FCC Part FCC, Acta and IC regulationsIndustry Canada To activate the CEC battery charging testing mode Mesures de sécurité importantes For C-UL compliance onlyConservez CES Instructions Propos des téléphones sans fil What does this limited warranty cover? Limited warrantyHow do you get warranty service? Technical specifications Index Index
Top Page Image Contents