VTech MI6889 user manual Troubleshooting, Problem Suggestion

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Troubleshooting

If you have difficulty operating your phone, the suggestions below should solve the problem. If you still have difficulty after trying these suggestions, call VTech Communications at 1-800-595-9511. In Canada, call VTech Telecommunications Canada Ltd. at 1-800-267-7377.

Problem	Suggestion
My phone doesn’t	•	Make sure the power cord is plugged in.
work at all.	•	Make sure the telephone line cord is plugged firmly into the telephone base and the telephone
		wall jack.
	• Disconnect the AC adapter for a few minutes, and then reconnect it.
	•	Charge the battery in the handset for 16 hours. For optimum daily performance, return the
		handset to its telephone base when not in use.
	• Reset the telephone base. Unplug the unit’s electrical power. Wait for 15 seconds then plug it
		back in. Allow up to one minute for the handset and telephone base to reset.
	•	You may need to purchase a new battery, please refer to the battery sections in this user’s
		manual.
I cannot get a dial	•	Try all the suggestions above.
tone.	•	Move the handset closer to the telephone base. You might have moved out of range.
	• Your line cord might be malfunctioning. Try installing a new line cord.
	• If the previous suggestions don’t work, disconnect the telephone base from the telephone jack
		and connect a different phone. If there is no dial tone on that phone either, the problem is in
		your wiring or local service. Contact your local telephone company.

44	www.vtechphones.com

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Contents User’s manual Table of contents Table of contents Important safety instructions CongratulationsParts checklist for mi6885 Getting startedParts checklist for mi6889 Choose a location InstallationInstall handset battery Connect power to telephone base/handset chargers Connect to phone lineCheck battery indicator Check for dial toneIf you subscribe to DSL service optional Belt clip optionalWall mounting optional Registration Register a handsetDe-register all handsets Handset layout Telephone base layout Telephone settings Handset iconsHandset lights Telephone base displayHandset main menu Ringer Volume Handset operation Mute IntercomHS1 shows Calling Handset 2 HS2 Call forwardCall transfer Voice mail Conference callFind handset Directory Store a new entryCharacters by number KeyDelete a directory entry Review and dial entriesEdit a directory entry Caller ID Caller ID call waiting IDReview caller ID Store caller ID in your directoryAlready Saved Delete all caller ID entries Dial from caller IDDelete a caller ID record Answering system Turn your answering system on and offDay and time announcements To set day and timeTo check day and time Menu features Outgoing announcementRecord outgoing announcement System announces DescriptionListen to outgoing announcement Delete outgoing announcementMessage playback Press PLAY/STOPAnnouncements Options during playbackDelete all messages Record and play memosRemote access Record a memoPlay back a memo Call screeningSet the remote access code Remote answering system operationPurpose Press Action Announces Record after the tone. Press Stop when you Message alertCustomize the announcement only message Announcement only modeTurn the announcement only mode on or off Base ringer Number of ringsMessage window display Display ExplanationHeadset jack Operating rangeReplace the handset battery BatteriesTroubleshooting Problem SuggestionAdditional information Unable to Call TRY Again displaysGet noise, static Base to another location, preferably on an upper floor Outlet or near the microwave oven Troubleshooting Charger again Maintenance WarrantyHow do you get warranty service? Important safety instructions FCC, Acta and IC regulations FCC Part 68 and ActaRbrc seal Industry CanadaTechnical specifications Index To check day and time Member of the Vtech Group of Companies