VTech 20-2432 Transferring Calls, Handsfree Speakerphone Operation, Global Call from Base

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Advanced Operations

Handset and Base Operation

Highlight the desired destination of your intercom then press OK. Your screen will display CALLING HANDSET __ , CALLING BASE, or PERFORMING GLOBAL PAGE.

The recipient's screen will display INTERCOM FROM HANDSET_, INTERCOM FROM BASE or GLOBAL CALL FROM HANDSET_, or

GLOBAL CALL FROM BASE.

The recipient presses INTERCOM/TRANSFER on the Handset or Base to engage in conversation with the person initiating the page.

NOTE: When you initiate a GLOBAL PAGE, the first recipient to respond by pressing INTERCOM/TRANSFER on the Handset or Base will be able to talk to you via the intercom. Others can join the ongoing intercom call by calling one of the parties involved in the intercom. The unit beeps whenever a party joins an ongoing call.

Transferring Calls

You can transfer calls on the 20-2432 system from the Base to Handset, Handset to Handset, or Handset to Base.

Blind Transfer

You can directly transfer any active call to another 20-2432 extension without notification by doing the following steps:

•Handset or Base must be on an active call.

•Press the INTERCOM/TRANSFER on the Handset or Base; scroll to the desired destination of your transfer. Then press OK.

•When the other extension answers, the call will automatically be connected to that extension.

•An unanswered call will be placed on hold to the originating Handset/ Base if not answered within 30 seconds and ring back in 5 minutes.

Announced Transfer:

You can perform an announced transfer (call and advise another extension) of an active call by doing the following steps:

•Handset or Base must be on an active call.

•Place the active call on HOLD.

•Press the INTERCOM/TRANSFER on the Handset or Base; scroll to the desired destination of your transfer. Then press OK.

•When the other extension answers the intercom call, explain they have an active call waiting.

•Either extensions press INTERCOM/TRANSFER on the Handset or Base to end the intercom call.

•The other extension presses the apporiate LINE key (or the apporiate LINE key then HANDSFREE) on the Handset, or the apporiate LINE key then SPEAKERPHONE (or HEADSET) on the Base to pick up the call on hold.

Handsfree Speakerphone Operation

Your 20-2432 Handset has a built-in handsfree Speakerphone. This feature allows you to stand the Handset upright on a table or desktop and have handsfree conversations. For more information, refer to MAKING CALLS in HANDSET AND BASE OPERATION.

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Contents Qwest Customer Service 800 Important Safety Instructions Important Safety Instructions Menu Driven Displays IntroductionParts Check List Handset Layout Line Base Unit LayoutSetup Installation of Battery Pack in Handset Charging Of Handset Battery Pack Charging Of Handset Battery PackChecking for Dial Tone Dial ToneTone/Pulse Selection For Maximum Performance of Your Cordless Telephone SystemSpare Battery Charger/Power Backup Function Registration And Operation Of The 20-2422 Accessory Handset Setup Of The 20-2422 Accessory HandsetRegistration and Operation Enter Base ID Code Handset and Base Icons Handset and Base IndicatorsDescription Handset LEDsBase LEDs LEDSetup Base Display BASE-ID Handset Settings RegisterSoft Menu Functions RDL RedialCall History Caller ID Delete Shortcut DeleteSave to Memory Handset and Base SettingsRange Tone Handset only LOW Batt Tone Handset onlyRename Enhanced ModeHandset and Base Settings Handset Deregistration RegisterMemory MemoryTo Store a Number/Name To Delete a Number/Name ToSearchForandDialaNumber NameTo Edit a Number/Name Handset and Base Operation Making CallsRedial Answering Calls EraseSave Hold Function Mute Function Flash FunctionBase Speakerphone or Headset Volume Intercom/Transfer FunctionBase Handset Global Transferring Calls Handsfree Speakerphone OperationGlobal Call from Base Low Battery Indication Switching from the Handset Earpiece to HandsfreeBase Speakerphone Operation Line in Use IndicationMessage Waiting Indication Conference CallingLine Conference Calls Handset or Base Auto Callback 3-WAY Calling Repeat Dialing Custom Pay-Per-UsePPU FeaturesCaller ID Additional ServicesCaller ID Blocking Options CallWaitingCallForwarding Voice Messaging ServiceCallRejection Call TraceSelective Call Forwarding PriorityCallSpeed Calling To Use Speed CallingHeadset Operation Headset Operation connected to the HandsetHeadset Operation connected to the Base Unit Maintenance Case Of Difficulty Handset Does Not Ring When You Receive a CallPhone Doesnt Work At All No Dial ToneCommon Cure For Electronic Equipment You Hear Other Calls While Using Your PhoneLimited Warranty FCC Part FCC, Acta and IC RegulationsProduct identifier and REN information FCC Part 68 and ActaConnection and use with the nationwide telephone network Repair instructionsProgramming/testing of emergency numbers Hearing aid compatibilityIC Industry Canada FCC, Acta and IC Regulations Nominal Effective Range Technical SpecificationsISSUE0 Table Of Contents
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