Casio 4610SW manual Interpreting Display Icons, Problem/Symptom Suggested Solution

Interpreting Display Icons

As you become more familiar with your IP telephone's display, you will recognize the icons or symbols associated with the state of a call or the state of the phone. This chart provides an overview of the icons you might see. Check with your System Administrator to verify if the descriptions are accurate for your system.

Icon

No Icon Displayed - Idle

- Active

- On Hold

- Ringing

- (Soft) Hold

Meaning

Indicates the line is available.

Indicates the line is in use.

Indicates a call is on hold on this line.

Indicates an incoming call is arriving on this line.

Indicates this line's call was put on hold pending a conference or a transfer.

	Troubleshooting
	Basic Troubleshooting Chart
Problem/Symptom	Suggested Solution

Phone does not activate after connecting it the first time

Unless your System Administrator has already initialized your telephone, you might experience a delay of several minutes before it becomes operational. Upon plug-in, your telephone immediately begins downloading its operational software, its IP address, and any special features programmed by your System Administrator from the server to which it is connected. Report any delay of more than 10 minutes to your System Administrator.

Phone does not activate after a power interruption

Phone worked earlier but does not currently seem to work

Display shows an error/informational message

Speakerphone does not operate

Characters do not appear on the Display screen

Allow a few minutes for re-initialization after unplugging, powering down the phone, server problems, or other power interruption causes.

Contact your System Administrator.

Most messages involve server/phone interaction. If you cannot resolve the problem based on the message received, contact your System Administrator for resolution.

Ask your System Administrator if your Speakerphone was disabled.

See "Phone does not activate after connecting it the first time."Check all lines into the phone to ensure that it is properly connected. Check the power source to ensure that your telephone is receiving power. Perform the following Test procedure: with the telephone idle (on-hook), press and release the Mute button, then press the following numbers on the dialpad: 8 3 7 8 # (which stands for TEST). The display should indicate the self-test has started, then report if the test was successful or failed. If nothing appears on the display, and the phone is receiving power, your phone may need to be replaced. If these suggested solutions do not resolve the problem, reset or power cycle the phone with your System Administrator's assistance.

Audio quality is poor, specifically, you hear an echo while using a handset, static, sudden silences (gaps in speech), clipped or garbled speech, etc

No dial tone

Various potential network problems may be causing the problem. Access the Network Audio Quality screen to provide your System Administrator with specific information related to this problem. Contact your LAN Administrator with as complete a description of the problem as possible.

Check that both the handset and line cords into the phone are securely connected.

4610SW IP Telephone End User Guide 21 P a g e