Cisco Systems Comprehensive Guide on Cisco AS5800 Configuration and IVR Features

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Configuration Tasks

Verifying Gateway Interface Configuration

Use the show gateway command to find the current registration information and status of the gateway.

Configuring the Cisco AS5800 for Interactive Voice Response

The Interactive Voice Response (IVR) Service Provider application provides IVR capabilities using Tool Command Language (TCL) scripts. For example, an IVR script is played when a caller receives a voice-prompt instruction to enter a specific type of information, such as a PIN. After playing the voice prompt, the IVR application collects the predetermined number of touch tones (digit collection) and forwards the collected digits to a server for storage and retrieval. Call records can be kept, and a variety of accounting functions performed.

Available IVR Scripts

The following is a description of the available IVR scripts:

fax_hop_on_1—Collects digits from the redialer, such as account number and destination number. When placing the call to the H.323 network, the set of fields configured in the call information structure are entered, destination, and account.

clid_authen—Authenticates the call with Automatic Number Identification (ANI) and Dialed Number Identification Service (DNIS), collects the destination data, and makes the call.

clid_authen_npw—Same as clid_authen, but uses a null password when authenticating, rather than DNIS.

clid_authen_collect—Authenticates the call with ANI and DNIS and collects the destination data, but if authentication fails, it collects the account and password.

clid_authen_col_npw—Same as clid_authen_collect, but uses a null password and does not use or collect DNIS.

clid_col_npw_3—Same as clid_authen_col_npw except if authentication with the digits collected (account and PIN number) failed, the script clid_authen_col_npw just played a failure message (auth_failed.au) and then hung up. This script, clid_col_npw_3 allows two failures, then plays the retry audio file (auth_retry.au) and collects the account and PIN numbers again

The caller can interrupt the message by entering digits for the account number which will trigger the prompt to enter the PIN number. If authentication fails the third time, the script plays the audio file auth_fail_final.au, then hangs up.

Configuring IVR

To use IVR with scripts, you need to configure the inbound POTS dial peer to support IVR, as well as enable IVR functionality by using the call application global configuration. To configure IVR, use the following commands beginning in the global configuration mode:

Step

Command

Purpose

1

Router (config)# call application voice name

Creates and then calls the application that interacts with

 

 

the IVR feature.

 

 

 

2

Router(config)# dial-peer voice number pots

Enters the dial peer configuration mode to configure a

 

 

POTS peer.

 

 

 

3

Router(config-dial-peer)# application name

Selects an IVR session application for the dial peer to use.

 

 

 

18Cisco IOS Release 12.0(7)T

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Contents Feature Overview Voice over IP for the Cisco AS5800Feature Overview BenefitsTwo-Stage-Dial Toll Bypass Pstn Voice-Traffic and Fax-Traffic Off load Benefits Two-Stage Dial Toll BypassRestrictions Related Features and TechnologiesUniversally Accessible Voice-Mail and Fax-Mail Services Related DocumentsStandards Supported PlatformsSupported Standards, MIBs, and RFCs MIBsPrerequisites PrerequisitesConfiguration Tasks Configuring IP Networks for Real-Time Voice TrafficConfiguration Tasks Configuring Voice Ports Configuring Custom Queuing and IP RTP ReserveConfiguring Voice Ports Step Command PurposeFine-Tuning Isdn Voice Ports Configuration Tasks Step Command PurposeVerifying Voice Port Configuration Troubleshooting TipsSecondsinfinity Configuring Dial Peers Inbound versus Outbound Dial PeersOutbound Dialing on Pots Peers Configuring Pots PeersPots command is a tag that uniquely identifies Pots peer. The number value of the dial-peer voiceDirect Inward Dial for Pots Peers Incoming and Outgoing Pots Call LegsUsing the elements, the algorithm is as follows Distinguishing Voice and Modem Calls on the Cisco AS5800Configuring VoIP Peers Verifying Dial Peer ConfigurationRouterconfig-if#h323-gateway voip interface Configuring the Cisco AS5800 as an H.323 GatewayConfiguring the Cisco AS5800 as an H.323 Gateway Routerconfig-if#h323-gateway voip h323-idConfiguring IVR Configuring the Cisco AS5800 for Interactive Voice ResponseVerifying Gateway Interface Configuration Router config# call application voice nameConfiguration Example Verifying IVR ConfigurationConfiguration Example Configuring the Cisco 3640 as a Gatekeeper Configuring the Cisco 2600 as a GatewayConfiguring the Cisco AS5800 as a Gateway Command Reference New CommandsCommand Reference Modified Commands Codec Port Show csm Show voice port Voice-portCodec DefaultsCommand Modes Syntax DescriptionUsage Guidelines Command HistoryRelated Commands ExamplesDtmf-relay CommandDescription Port DefaultNo port is configured Cisco MC3810Command Mode ExampleShow csm Router# show csm voice 2/4/4/0 Show csm voice Field Descriptions Explains the fields contained in both of these examplesSpecifies the T1 or E1 controller Field DescriptionCommand Reference Show csm voice Field Descriptions Show csm Tdmdspstream Related Commands Show voice port Syntax Description For the Cisco 2600/3600 seriesFor the Cisco MC3810 For the Cisco AS5300 Access ServerFor the Cisco AS5800 Universal Access Server Show voice portRouter# show voice port 1/0/0 Router# show voice port 1/2 Explains the fields in the sample output Show voice port Field DescriptionsSummary Show voice port Command Reference Show voice port Field Descriptions Show voice port Field Descriptions for the Cisco AS58005800# show voice port 1/0/0D Isdn 1/0/0D Show call active voice Show vrm activecalls ReleaseModification5800# show vrm activecalls Show vrm activecalls Show vrm vdevice Field DescriptionsCommand Reference Show vrm vdevice Field Descriptions Show vrm vdevices Show vrm vdevices5800# show vrm vdevices 6 Show vrm vdevices 5800# show vrm vdevices summary Summary of voice devices for all voice cardsShow vrm vdevice summary Field Descriptions CCCAPCODECG711U DSP# Show vrm activecalls Test vrm busyout Test vrm busyoutRouter# test vrm busyout 4 all Router# test vrm busyout 4 1 Router# test vrm busyout 4 1 channelTest vrm reset Test vrm resetFollowing example resets DSP 4 on the VFC installed in slot Router# test vrm reset 4Test vrm unbusyout Router# test vrm unbusyout 4 allTest vrm unbusyout Router# test vrm unbusyout 4 1Router# test vrm unbusyout 4 1 channel Voice-port Global configuration Voice-portDial-peer voice Debug Commands New Debug CommandsDebug Commands There are no arguments or keywords used in this command Debug vrm controlFormat of the Send messages is as follows Format for the Receive messages is as followsDebug vrm control Describes the fields in previous example Debug vrm control Field DescriptionsDebug vrm error Debug vrm errorVtspfail codec value not supported Debug vrm error Field Descriptions This error message notifies the VRM of a DSP alarmPossible state values are as follows = Reset Expains the field contained in the previous exampleDebug vrm control Debug vrm inout Debug vrm inoutGlossary GlossaryGlossary Glossary
Related manuals
Manual 168 pages 22.1 Kb Manual 6 pages 32.91 Kb Manual 16 pages 55 Kb

AS5800 specifications

Cisco Systems has long been a leader in the networking and telecommunications field, and its AS5800 series of routers exemplify this tradition. The AS5800, along with the AS5850, AS5350, AS5400, and AS5300, provides robust solutions for service providers and enterprise-level networking applications. Each of these models has distinct features and characteristics that cater to the evolving demands of internet traffic and data processing.

The Cisco AS5800 is designed for high-capacity routing and optimized for broadband services. It supports a wide range of services, including voice, data, and video applications, making it a versatile option for service providers looking to deliver integrated solutions. It is equipped with advanced quality of service (QoS) features that ensure bandwidth is allocated effectively, holding strong even under heavy traffic conditions.

In comparison, the AS5850 offers superior processing capabilities and is typically utilized in larger-scale implementations. This model supports high-density interfaces, allowing numerous connections without compromising performance. Its architecture includes enhanced MPLS (Multiprotocol Label Switching) support, enabling more efficient traffic management and better utilization of network resources.

The AS5350 is known for its scalability and energy efficiency, ideal for voice-over-IP (VoIP) and media gateway applications. It supports various telephony features, such as protocol interworking and transcoding, making it a preferred choice for organizations focusing on digital voice technologies. The AS5300, while slightly older, continues to be a valuable asset for less demanding networks, offering reliable performance with VoIP capabilities and basic data applications.

The AS5400 bridges the gap between high-performance routing and operational efficiency. It incorporates Cisco's proprietary technologies to ensure seamless connectivity and robust failover systems. This model is highly regarded for its security features, protecting network integrity and providing peace of mind for businesses relying on sensitive data transfer.

Overall, Cisco’s AS5800 series showcases a progressive evolution of routing capabilities with enhanced features tailored for resilience, scalability, and performance. These routers not only address the technical needs of modern networks but also strategically position organizations for future growth in an increasingly digital world. Each model, with its unique attributes, continues to support the varied demands of global communication infrastructures.