Cisco Systems 7975G Sending a Call to a Voice Message System, Forwarding Calls to Another Number

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Basic Call Handling

Sending a Call to a Voice Message System

You can use iDivert to send an active, ringing, or on-hold call to your voice message system. Depending on the type of call and your phone configuration, you can also use iDivert to send the call to another party's voice message system.

If you want to...

Then...

 

 

Send an active, ringing, or on-hold call

Press iDivert. You see one of these results:

to a voice message system

• The call is transferred to your voice message system.

 

 

• Your phone screen displays a menu that enables you to

 

choose between your voice message system or the voice

 

message system of the original called party. Choose an

 

option to redirect the call.

 

 

Tips

•If your phone displays a menu that disappears before you make your selection, you can press iDivert again to re-display the menu. You can also ask your system administrator to configure a longer timeout value.

•If the call was originally sent to someone else's phone, iDivert enables you to redirect the call either to your own voice message system or to the original called party’s voice message system. Your system administrator must make this option available to you.

•If the call was sent to you directly (not transferred or forwarded to you), or if your phone does not support the option described above, using iDivert redirects the call to your voice message system.

•When you switch an in-progress call from your mobile phone to Cisco Unified devices that share the same line (Session Handoff), the iDivert feature is disabled on the Cisco Unified devices. The iDivert feature returns when the call ends.

Forwarding Calls to Another Number

You can use the call forwarding features to redirect incoming calls from your phone to another number.

Your system administrator may allow you to choose from two types of call forwarding features:

•Unconditional call forwarding (Call Forward All)—Applies to all calls that you receive.

•Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No Coverage)—Applies to certain calls that you receive, according to conditions.

You can access Call Forward All on your phone or from your Cisco Unified CM User Options web pages; conditional call forwarding features are accessible only from your User Options web pages. Your system administrator determines which call forwarding features are available to you.

Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)

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Contents Americas Headquarters Page Contents Viewing or Removing Conference Participants Accessing Voice Messages Cisco One-Year Limited Hardware Warranty Terms Index Getting Started Using this GuideIf you want to Then Finding Additional Information Safety and Performance InformationUsing External Devices Power OutageCisco Product Security Overview Accessibility Features Connecting Your Phone Adjusting the Handset Rest Optional Removing the Hookswitch Clip RequiredUsing a Headset Adjusting the Footstand OptionalRegistering with Taps Headset SupportOL-22332-01 Understanding Buttons and Hardware An Overview of Your PhoneCisco Unified IP Phone 7970G and 7971G-GE Cisco Unified IP Phone 7975GCisco Unified IP Phone 7945G Description Accessing Voice Messages Cleaning and MaintainingUsing Call Logs, Accessing the Help System On Your Phone,Understanding Lines and Calls Screen Features,Choosing Phone Screen Items,Icon Line or call state Description Understanding Line and Call IconsIcons, page 15, and Viewing Multiple Calls, Understanding Phone Screen FeaturesMenus, Choosing Phone Screen Items Cleaning and Maintaining the Phone ScreenScreen item Do this Cisco Unified IP Phone 7975G, 7971G-GE, and 7970GCisco Unified IP Phone 7965G and 7945G Understanding Feature Buttons and MenusIf you want to Accessing the Help System on Your Phone Understanding Feature AvailabilityFeature Softkey Line Button Label and Icon Understanding SIP vs. Sccp Placing a Call-Basic Options Basic Call HandlingFor more information If you want to Then SeeAccess Lists for Mobile Setting Up PhonesPlacing a Call-Additional Options CorporatePersonal For more information If you want to Then SeeDirectory to log Choose Personal Address BookIf you want to Then For more information, see Answering a CallAnswer or Using a Single Phone Number Using AutoAnswer with aSending a Call to a Voice Message System,Ending a Call Using Hold and ResumeOr EndCall Using Mute Switching an In-Progress Call to Another Phone Switching Between Multiple CallsViewing Multiple Calls Transferring Calls Forwarding Calls to Another Number Sending a Call to a Voice Message SystemPress CFwdALL or Forward All Settings on the Web,User Options Web Pages, Making Conference Calls Using Do Not DisturbPress DND or Do Not Disturb See Viewing or Removing Conference Participants, Using Conference FeaturesUsing Join Tip Using cBargePlacing or Receiving Intercom Calls See Using Conference,Viewing or Removing Conference Participants Press ConfList or Conference ListIf you want to Then Advanced Call Handling Web pages. See Accessing Your User Options Web Pages,Speed Dialing Directory on Your Phone,Picking Up a Redirected Call on Your Phone Using the Personal Directory on the Web,Personal Directory on Your Phone, Storing and Retrieving Parked Calls Logging Out of Hunt Groups Using Barge to Add Yourself to a Shared-Line Call Using a Shared LineUnderstanding Shared Lines Single-button and Multi-touch Barge CBarge and BargePress Private Using BLF to Determine a Line State Making and Receiving Secure Calls VPN Configuration Prioritizing Critical Calls Tracing Suspicious CallsPress Mcid or Malicious Call ID If you ThenUsing Cisco Extension Mobility Press Change Change CredentialsPress ChangePIN See Switching an In-Progress Call to Another Phone, Access Lists for Mobile Connect,See Answering a Call, See Placing a Call-Additional Options, OL-22332-01 Using a Handset Using a Handset, Headset, and SpeakerphoneUsing a Headset Using a Wireless Headset Using a SpeakerphoneUsing Wideband with your Headset Choose User Preferences Audio Preferences Wideband HeadsetUsing AutoAnswer with a Headset or Speakerphone OL-22332-01 Customizing Rings and Message Indicators Changing Phone SettingsAccessing Your User Options Web Pages, User Preferences RingsOptions Web Pages, Customizing the Phone ScreenUser Preferences Brightness User Preferences Viewing AngleUser Preferences Background Images See Cleaning and Maintaining the Phone Screen,OL-22332-01 Using Call Logs Using Call Logs and DirectoriesState, Missed Calls or Received Calls Directory DialingPress EditDial Using Personal Directory on Your Phone Using Corporate Directory on Your PhoneCorporate Directory exact name can vary Press Fast Dial Personal Directory Personal Fast Dials Customizing Rings and Message Indicators, Accessing Voice MessagesMessage System, Accessing Your User Options Web Pages Using the User Options Web PagesIf you want to Then do this Options DeviceUsing the Personal Directory on the Web Configuring Features and Services on the WebChoose User Options Device Click Service URL If you want to Then do this after you logChoose User Options Fast Dials Click Add New Create a PAB entry. See Using Your Personal Address Book onChoose User Options Fast Dials Choose User Options Device Setting Up Speed Dials on the WebSee Configuring Fast Dials on the Web, Setting Up Phone Services on the WebClick Phone Services Your Phone,Feature buttons ServicesProgrammable phone button Controlling Line Settings on the Web Controlling User Settings on the WebChoose User Options User Settings Set up call forwarding Choose User Options Mobility Settings Access Lists Setting Up Phones and Access Lists for Mobile ConnectChoose User Options Mobility Settings Remote Destinations Using Cisco WebDialer Network Configuration Host NameIf you Then For more information Understanding Additional Configuration OptionsSee Using BLF to Determine a Line See Using AutoAnswer with aSee Using Cisco Extension Advanced Call HandlingGeneral Troubleshooting Troubleshooting Your PhoneSymptom Explanation See CleaningIf you are asked to Then Viewing Phone Administration DataUsing the Quality Reporting Tool OL-22332-01 Cisco One-Year Limited Hardware Warranty Terms OL-22332-01 Index OL-22332-01 Page OL-22332-01 Page Taps
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