CHAPTER 6
Troubleshooting Guidelines
| The troubleshooting guidelines provided in the following section are included to |
| assist you in successfully installing and configuring your Omni 37xx terminal. If |
| you have problems operating your Omni 37xx terminal, please read through these |
| troubleshooting examples. |
| If the problem persists even after performing the guidelines outlined, or if the |
| problem is not described below, contact your local VeriFone representative for |
| assistance. Typical examples of malfunction you may encounter while operating |
| your Omni 37xx terminal and steps you can take to resolve them are listed. |
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NOTE | The Omni 37xx terminal comes equipped with |
| 37xx contains no user serviceable parts. Do not, under any circumstance, attempt |
| to disassemble the terminal. Perform only those adjustments or repairs specified |
| in this installation guide. For all other services, contact your local VeriFone service |
| provider. Service conducted by parties other than authorized VeriFone |
| representatives may void any warranty. |
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CAUTION | Using an incorrectly rated power supply may damage the terminal or cause it not |
| to work as specified. Before troubleshooting, check to ensure that the power |
| supply being used to power the terminal matches the requirements specified at |
| the back of the terminal. (See Chapter 3, Specifications, for detailed power supply |
| specifications). Obtain the appropriately rated power supply before continuing with |
| troubleshooting. |
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Blank Display
Terminal Does Not Dial Out
When the Omni 37xx terminal LCD screen does not show correct or clear readable information:
•Check all terminal power connections.
•Check all cable connections and verify that the telephone line is properly connected.
•If the problem persists, contact your local VeriFone service provider for assistance.
If the terminal does not dial out:
•Check the telephone line connections.
•Check to make sure the telephone line is working by plugging it into a working telephone and listening for a dial tone.
OMNI 37XX INSTALLATION GUIDE | 33 |