CHAPTER 5
VeriFone Service and Support
For Omni 37xx terminal problems, contact your local VeriFone representative or service provider.
For Omni 37xx product service and repair information:
•USA – VeriFone Service and Support Group,
•International – Contact your VeriFone representative
Returning a Terminal for Service
Before returning the Omni 37xx terminal to VeriFone, you must obtain a Merchandise Return Authorization (MRA) number. The following procedure describes how to return one or more Omni 37xx terminals for repair or replacement (U.S. customers only):
NOTE
International customers, please contact your local VeriFone representative for assistance with your service, return, or replacement.
1Gather the following information from the printed labels (see Figure 18) on the bottom of each Omni 37xx terminal to be returned:
•Product ID, including the model and part number. For example, “OMNI 3700” and “PTID xxxxxxxx”
•Serial number (S/N
2Within the United States, call VeriFone
3Select the MRA option from the automated message. The MRA department is open
4Give the MRA representative the information gathered in Step 1.
If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at
•Please address the fax clearly to the attention of the “VeriFone MRA Dept.”
•Include a telephone number where you can be reached and your fax number.
•You will be issued MRA number(s) and the fax will be returned to you.
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