AT&T EL51100 quick start Troubleshooting, My telephone doesn’t work at all

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Troubleshooting

If you have difficulty with your telephone, please try the suggestions below. For customer service, or to purchase accessories or replacement parts, visit our website

at www.telephones.att.com, or call 1 (866) 288-4268. When you

call customer service, you will need the serial number or model number found on the bottom of the telephone base.

My telephone doesn’t work at all.

•Make sure the power cord is securely plugged in.

•Make sure that the battery connector is securely plugged into the cordless handset.

•Make sure the telephone line cord is securely and firmly plugged into the telephone base and the telephone wall jack.

•Charge the battery in the cordless handset for at least 16 hours. For optimum daily performance, return the cordless handset to the telephone base when not in use.

•If the battery is depleted, it may take approximately 30 minutes to charge the handset before it shows LOW BATTERY. Refer to Battery charging on page 5 for details.

•Reset the telephone base. Unplug the electrical power. Wait for approximately 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.

•You may need to purchase a new battery. Please refer to Battery installation on page 4.

I cannot get a dial tone.

•First try all the suggestions above.

•Move the cordless handset closer to the telephone base. You might have moved out of range.

•If the previous suggestions don’t work, disconnect the telephone base from the telephone wall jack and connect the jack to a different telephone. If there is no dial tone on that telephone either, the problem is in your wiring or telephone service. Contact your telephone service provider (charges may apply).

•Your telephone line cord might be malfunctioning. Try installing a new telephone line cord.

I cannot dial out.

•First try all the suggestions in the item I cannot get a dial tone on this page.

•Make sure you have a dial tone before dialing. The cordless handset may take a second or two to find the telephone base and produce a dial tone. This is normal. Wait an extra second before dialing.

•Check that all the telephones connected to the same telephone line are hung up.

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Contents EL51100 Introduction Parts checklist Important Information InstallationCharge light Battery installationBattery indicators Battery status Action Battery chargingLOW Battery or Handset Handset 1 at leastREDIAL/PAUSE Handset overviewTelephone base overview Menu structure Menu overviewDate and time Telephone settingsRinger volume Answering a call Making, answering and ending a call Making a callEnding a call SpeakerphoneRedial Options while on a call Volume controlChain dialing Handset locator Voicemail waiting visual message waiting indicatorTo review directory entries Directory Directory overviewStoring names and numbers To edit a directory entry To dial a directory numberTo delete a directory entry Speed dialCaller ID history call log Caller ID overviewTo review the caller ID history To dial a number from the caller ID historyMy telephone doesn’t work at all TroubleshootingMy cordless handset isn’t performing normally Charge light is off Hear other calls while using my telephone Important safety information Especially about telephone answering systems Industry Canada FCC Part 68 and ActaFCC Part How long is the limited warranty period? Limited warrantyWhat does this limited warranty cover? Other limitations How do you get warranty service?Technical specifications
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