AT&T EL51109 Troubleshooting, LOW Battery, Refer to Battery installation & charging pages

Appendix C

Troubleshooting

If you have difficulty with your phone, please try the suggestions below. For Customer Service, visit our website at www.telephones.att.com or call

1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.

My phone doesn’t	•	Make sure the power cord is securely plugged in.
work at all.	•	Make sure that the battery connector is securely
		plugged into the cordless handset.
	•	Make sure the telephone line cord is securely and
		firmly plugged into the telephone base and the
		telephone wall jack.
	•	Charge the battery in the cordless handset for at
		least 16 hours. For optimum daily performance,
		return the cordless handset to the telephone base
		when not in use.
	•	If the battery is depleted, it may take approximately
		ten minutes to charge the handset before it shows
		LOW BATTERY.
	•	Reset the telephone base. Unplug the electrical
		power. Wait for approximately 15 seconds, then
		plug it back in. Allow up to one minute for the
		cordless handset and telephone base to reset.
	•	You may need to purchase a new battery. Please
		refer to Battery installation & charging (pages 5-6)
		in this user’s manual.
I cannot get a dial	•	First try all the suggestions above.
tone.	•	Move the cordless handset closer to the telephone
		base. You might have moved out of range.
	•	If the previous suggestions don’t work, disconnect
		the telephone base from the telephone jack and
		connect to a different phone. If there is no dial tone
		on that phone either, the problem is in your wiring

or local service. Contact your local telephone company.

• Your line cord might be malfunctioning. Try installing a new line cord.

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