Nortel Networks IP Phone 2001 manual While on an active call, Placing a call on hold

Page 35

While on an active call

While on an active call

Use the following features during an active call:

•“Placing a call on hold” on page 35

•“Transferring a call” on page 35

•“Using Timed Reminder Recall” on page 36

•“Using Call Park” on page 37

•“Recording a Calling Party Number” on page 39

•“Tracing a malicious call” on page 39

Placing a call on hold

Use the Hold feature when talking on one line and another call arrives on a second line. Retain the original call by putting it on hold and then answer the second call.

To place a call on hold:

Press the Hold key.

(Hold)

To retrieve a call on hold:

Press the Line (DN) key.

(Line)

Transferring a call

Use the Transfer feature to redirect a call to the appropriate person.

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Contents IP Phone Page Revision history Revision history Contents Working without interruption Additional calling featuresWhile away from your desk Talking with more than one personUsing Hospitality features Additional phone featuresContents About the Nortel IP Phone Basic featuresLine Telephone controlsMsg/Inbox Services itemsGoodbye HoldAbout the Nortel IP Phone IP Phone 2001 screen Telephone displaySecure communications Call features and Flexible Feature CodesSecurity features Managing your Station Control PasswordServices To change your password ScpwPress the Select soft key to accept the new password Before you begin Connecting the componentsConnecting the components of the phone IP Phone 2001 connections Using the Telephone Options menu Configuring optionsTo use the Telephone Options menu Services To adjust the volume Adjusting the volumeSelecting a language Adjusting the display screen contrastTo adjust the display screen contrast To select a date/time format Selecting date/time formatTo select a language To select local dialpad tone Selecting local dialpad toneSelecting a Ring type To select a ring type Viewing telephone informationTo view telephone information Using off-hook dialingMaking a call Using on-hook dialing To use Predial Line Goodbye Using PredialTo activate Ring Again Activating Ring AgainTo edit a Predial number To deactivate Ring Again before notification Using Last Number RedialTo call a Ring Again party when you receive notification To create a Speed Call number Using Speed CallTo use Last Number Redial with the handset Line To use Last Number Redial without lifting the handsetTo make a Speed Call Making a System Speed CallTo make a System Speed Call To answer a call Answering a callTo place a call on hold While on an active callPlacing a call on hold Transferring a callTo activate Timed Reminder Recall Using Timed Reminder RecallUsing Call Park To retrieve a parked call To park a call on the System Park DN or your own DNTo record a caller’s number for accounting purposes Recording a Calling Party NumberTracing a malicious call To activate Call Trace To deactivate Call Forward Using Call ForwardWhile away from your desk To forward your calls or change the forward numberTo deactivate Internal Call Forward Using Internal Call ForwardTo reinstate Call Forward to the same number To activate Internal Call ForwardTo activate Remote Call Forward Using Remote Call ForwardTo deactivate Remote Call Forward To unlock your telephone Securing your telephoneTo lock your telephone Dial your Station Control Password Talking with more than one person Setting up a conference callTo set up a conference call To call group members Using Group CallTo end a Group Call Goodbye To answer a Group CallTo deactivate Make Set Busy Using Make Set BusyWorking without interruption To activate Make Set BusyTo use Call Additional calling featuresUsing Call Page Connect to make an announcement To charge a call in progress Charging a call or charging a forced callTo charge a call before you dial Line To charge a call to an account when you transfer a call Press the Transfer soft key when you hear the telephone ring To disconnect Enhanced Override Using Enhanced OverrideTo use Enhanced Override To answer a call camped-on to your extension Using Forced Camp-onTo use Forced Camp-on To end the connection Overriding a busy signalUsing Privacy Release To override a busy/engaged signalTo use Automatic Preselection Meet-me Using RadioTo answer a Radio To use Automatic Post selectionAdditional calling features Using Virtual Office Additional phone featuresLogging in to Virtual Office Logged on to an IP Phone 2001 using an IP Phone Using Virtual Office on your remote telephoneLogged on to an IP Phone 2001 using an IP Phone Logged on to an IP Phone 2001 using an IP Softphone Using Virtual Office on your office telephoneTo log out from a remote telephone Logging out of Virtual OfficeTroubleshooting Virtual Office Part 1 Troubleshooting Virtual OfficeTroubleshooting Virtual Office Part 2 Normal Mode Using Media Gateway 1000BTroubleshooting Virtual Office Part 3 Local Mode Using Test Local ModeUsing Resume Normal Mode Troubleshooting MG 1000B Troubleshooting MG 1000BTo enter the time for an Automatic Wake-Up call Using Hospitality featuresConfiguring Automatic Wake-Up Goodbye To verify the time for the Automatic Wake-Up call To quit an Automatic Wake-Up callUsing External Server Applications FFCs Flexible Feature Codes FFCsFlexible Feature Codes FFCs Terms you should know Information display Terms you should know Terms you should know Terms you should know Terms you should know Index Index Index Index Page Copyright 2006 Nortel Networks. All rights reserved

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