Nortel Networks IP Phone 2001 Using Media Gateway 1000B, Troubleshooting Virtual Office Part 3

Page 69

Additional phone features

Table 1: Troubleshooting Virtual Office (Part 3 of 3)

Displayed Message	Probable Cause	Action

Permission Denied	Incorrect User ID	Enter correct User ID.
(6)	entered.

	Incorrect Station	Select Retry, and try
	Control Password	again with the correct
	entered.	Station Control
		Password.

Server Unreachable	Network problem.	Notify system
(1)		administrator if
		problem persists.

Server Unreachable	Network problem.	Notify system
(2)		administrator if
		problem persists.

Using Media Gateway 1000B

This section provides more information on the following topics:

•“Using Test Local Mode” on page 70

•“Using Resume Normal Mode” on page 70

•“Troubleshooting MG 1000B” on page 71

The Media Gateway 1000B (MG 1000B) telephone can operate in Normal or Local Mode.

Normal Mode

The telephone registers with the Main Office and receives telephone services from the Main Office. At any time during Normal Mode, you can check local mode functionality (make and receive calls) by enabling Local Mode and returning to Normal Mode. After testing, you can return to Normal Mode by using the Resume Normal Mode command or by waiting for 10 minutes.

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Contents IP Phone Page Revision history Revision history Contents While away from your desk Additional calling featuresTalking with more than one person Working without interruptionUsing Hospitality features Additional phone featuresContents About the Nortel IP Phone Basic featuresLine Telephone controlsGoodbye Services itemsHold Msg/InboxAbout the Nortel IP Phone IP Phone 2001 screen Telephone displaySecurity features Call features and Flexible Feature CodesManaging your Station Control Password Secure communicationsServices To change your password ScpwPress the Select soft key to accept the new password Connecting the components Connecting the components of the phoneBefore you begin IP Phone 2001 connections Using the Telephone Options menu Configuring optionsTo use the Telephone Options menu Services To adjust the volume Adjusting the volumeAdjusting the display screen contrast To adjust the display screen contrastSelecting a language Selecting date/time format To select a languageTo select a date/time format Selecting local dialpad tone Selecting a Ring typeTo select local dialpad tone To select a ring type Viewing telephone informationUsing off-hook dialing Making a callTo view telephone information Using on-hook dialing To use Predial Line Goodbye Using PredialActivating Ring Again To edit a Predial numberTo activate Ring Again Using Last Number Redial To call a Ring Again party when you receive notificationTo deactivate Ring Again before notification To use Last Number Redial with the handset Using Speed CallLine To use Last Number Redial without lifting the handset To create a Speed Call numberTo make a Speed Call Making a System Speed CallTo make a System Speed Call To answer a call Answering a callPlacing a call on hold While on an active callTransferring a call To place a call on holdTo activate Timed Reminder Recall Using Timed Reminder RecallUsing Call Park To retrieve a parked call To park a call on the System Park DN or your own DNRecording a Calling Party Number Tracing a malicious callTo record a caller’s number for accounting purposes To activate Call Trace While away from your desk Using Call ForwardTo forward your calls or change the forward number To deactivate Call ForwardTo reinstate Call Forward to the same number Using Internal Call ForwardTo activate Internal Call Forward To deactivate Internal Call ForwardTo activate Remote Call Forward Using Remote Call ForwardTo deactivate Remote Call Forward Securing your telephone To lock your telephoneTo unlock your telephone Dial your Station Control Password Setting up a conference call To set up a conference callTalking with more than one person To call group members Using Group CallTo end a Group Call Goodbye To answer a Group CallWorking without interruption Using Make Set BusyTo activate Make Set Busy To deactivate Make Set BusyAdditional calling features Using Call Page Connect to make an announcementTo use Call Charging a call or charging a forced call To charge a call before you dialTo charge a call in progress Line To charge a call to an account when you transfer a call Press the Transfer soft key when you hear the telephone ring Using Enhanced Override To use Enhanced OverrideTo disconnect Enhanced Override Using Forced Camp-on To use Forced Camp-onTo answer a call camped-on to your extension Using Privacy Release Overriding a busy signalTo override a busy/engaged signal To end the connectionTo use Automatic Preselection Meet-me Using RadioTo answer a Radio To use Automatic Post selectionAdditional calling features Using Virtual Office Additional phone featuresLogging in to Virtual Office Logged on to an IP Phone 2001 using an IP Phone Using Virtual Office on your remote telephoneLogged on to an IP Phone 2001 using an IP Phone Logged on to an IP Phone 2001 using an IP Softphone Using Virtual Office on your office telephoneTo log out from a remote telephone Logging out of Virtual OfficeTroubleshooting Virtual Office Part 1 Troubleshooting Virtual OfficeTroubleshooting Virtual Office Part 2 Using Media Gateway 1000B Troubleshooting Virtual Office Part 3Normal Mode Using Test Local Mode Using Resume Normal ModeLocal Mode Troubleshooting MG 1000B Troubleshooting MG 1000BUsing Hospitality features Configuring Automatic Wake-UpTo enter the time for an Automatic Wake-Up call Goodbye To verify the time for the Automatic Wake-Up call To quit an Automatic Wake-Up callUsing External Server Applications FFCs Flexible Feature Codes FFCsFlexible Feature Codes FFCs Terms you should know Information display Terms you should know Terms you should know Terms you should know Terms you should know Index Index Index Index Page Copyright 2006 Nortel Networks. All rights reserved

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