GE 10/02 Network Contacting PCS, By Phone, By E-Mail, By Mail, Sales Contacts

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Contacting PCS

By Phone

Our technical support staff is available from 8:30 AM to 5:00 PM Eastern Time, Monday through Friday at 866.234.2943. To expedite resolution of your problem, please be near your PhoneTree and your computer, if applicable. If possible, use a different telephone line than PhoneTree.

You may also fax your question or comment to 336.722.6877.

By E-Mail

Technical support via e-mail allows you to ask a technical question 24 hours a day, at your convenience. In most cases, you will receive a reply the next business day, or within 24 hours of your request. Send your questions to support@phonetree.com.

By Mail

Personal Communication Systems

2400 Reynolda Road

Winston-Salem, NC 27106

Sales Contacts

Sales Phone: 800.951.8733

Sales E-Mail: sales@phonetree.com

www.phonetree.com

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Contents Network Client Guide Table of Contents Step One Verify Your PC Compatibility InstallationVerify Your PC CompatibilityStep Two Install the Software Installation Install the SoftwareFinish Installation Step Three Configure Your Client Installation Configure Your ClientOperation Call Options Initial Setups Call Options❹ ❸ Initial Setups Call Options Initial Setups Call Options Initial Setups Call Options Initial Setups Call Options Initial Setups Call Options Starting a Call Job Daily Operation Starting a Call JobChecking Call Status Daily Operation Checking Call StatusDaily Operation Checking Call Status Daily Operation Checking Call Status Call Status is in this column Member Reply Standard Call StatusesReference Importing Data …do this Click here first, then… Reference Importing Data Now the name of your imported file shows up here ReferenceThe PhoneTree Call Status Screen Call Status Headers ReferenceThe PhoneTree Call Status ScreenReferenceThe PhoneTree Call Status Screen Common Questions Common QuestionsPhoneTree Website Page By Mail Contacting PCSBy Phone By E-MailThis equipment uses USOCs jacks RJ11 Regulatory Information