NEC 10930 95 manual Using a DSS Console, Special Features For Attendants

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Using A DSS Console

For more call handling power and flexibility, the DSS Console pro- vides 60 additional Feature Keys as well as three Speed Processing Keys along the bottom. (For more on setting up Feature Keys, see the Telephone Feature Handbook.)

To use the Speed Processing Keys:

The ANSWER Key

1.Press ANSWER to answer any call ringing your phone.

The RELEASE Key

1.Press RELEASE to hang up (disconnect) your call.

The TRANSFER Key

1.Press TRANSFER to Transfer your call instead of using the key on your telephone.

Special Features For Attendants

If you are an attendant (normally extension 300), you have the following unique features:

Attendant Call Queuing

If also enabled as an operator, the last Feature Key on your phone is an Operator Call Key. This means you are never busy for Intercom calls – they “stack up” under this key instead.

Barge In

You can break into a co-worker’s active call.

Direct Line Access and Forced Line Disconnect

Dial a code to directly access a specific outside line. You can optionally disconnect the call as well.

Line Queuing / Line Callback

Dial a code to wait for a busy outside line to become free.

Night Service / Night Ring

Put the system in the night mode (for after-hours answering). This requires a System Night Feature Key.

Removing Lines and Extensions from Service
Remove problem lines from service – and return them to service once corrected.	13
(See the Telephone Feature Handbook for more on these features.)	13

Features to make you More Productive

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Contents 1093095 Using IntraMail Voice MailMore Productive Adjusting the Two-Position Viewing Angle Installing the Handset And Line CordWhen installing the handset To set the high viewing angle positionHow To Use This Guide Removing and Reinstalling the FaceplateWhen using the instructions in this user guide, you To reinstall the faceplateDisplay and Soft Keys Your Feature KeysUsing the Fixed Function Keys Setting Up Your Speed Dial Bin KeysUnderstanding the Ring/Message Lamp Outside Calls Intercom Calls To And From Co-Workers Transfer a Call To a Co-worker Place a Call On HoldTo set up a telephone meeting Set Up a Conference Telephone MeetingForward Calls To a Co-Worker or Voice Mail To forward reroute your calls to a co-worker or voice mailChange Your Ring Tones Dialing By Name Directory DialingTo change the ring tones on your phone To turn Feature Key ringing on and off Change Ring Tones For Specific Feature KeysTo change the ringing sound for individual Feature Keys To set up a headset Feature Key Installing And Using a HeadsetTo turn the headset mode on and off To install an optional headsetSpecial Features For Attendants Using a DSS ConsoleTo use the Speed Processing Keys To program your extension’s name Programming Your Extension’s NameSave name Exit name programming#RLP + Y to enable or N to disable + Speaker to exit Additional User Programmable FeaturesTo log into your mailbox from your own phone Calling Logging Into Your MailboxTo log into your mailbox from a co-worker’s phone To record a greeting for your mailbox Voice Mailbox BasicsTo record a name for your mailbox To enter a security code for your mailboxTo record and send a message to a co-worker More Mailbox FeaturesTo listen to your messages Dial This option is not always available To use the System Administrator options System Administrator Options