AT&T Voice Messaging System manual Commonly Used Keys, Know Your Mailbox

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Commonly Used Keys

There are certain keys on the dial pad that have a consistent

use no matter what you’re doing with voice messaging:

**Returns you to the top-level menu

0 Transfers you to attendant

# Accepts an entry OR gives access to company directory * Backs up to previous step or cancels an action

Note: If you have a Merlin Plus, a Merlin 1030/3070, or a Merlin with Feature Package 2 installed, you may have to press the pound key twice to generate a tone. If you do not hear a tone when pressing your pound key, try pressing it twice.

Know Your Mailbox

A voice mailbox includes:

●

●

A personal password which allows you to open

your mailbox and check messages.

Primary and alternate greetings that callers

hear when they reach your mailbox.

CLASSIC MAIL System Mailbox User Guide

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Contents Page Page Copyright Table of Contents Off-Site Message Alert Preface Classic Mail System Mailbox User Guide F o r e Ou B e g i n Before You Begin Know Your PhoneTypical Merlin telephones Before You Begin Commonly Used Keys Know Your MailboxElements Your voice mail box Getting Into the Classic Mail System Before You Begin U r I l b o First-Time Use To open and use your mailbox the first timeOr to start again Press Corresponding key Sequences for letters For the third letter Recording a Greeting To record a greeting Open your mailbox To change mailbox options PressSwitching a Greeting To switch a greeting from alternate or primaryTo switch the greeting that is Currently in use U r S s a g e s Knowing When You Have Messages Letting the Classic Mail System Answer Your CallsTo turn message waiting alert off/on Your Messages Listening to Your Messages To listen to your messagesYour Messages Dial pad Menu of touch tone Commands Handling Your MessagesDeleting and Undeleting Messages To delete a messageTo undelete a message Replying to a Message To call the sender’s intercomTo reply directly to the sender’s mailbox Forwarding a Copy of a Message To forward a copy of a messageListening to Envelope Information To listen to a message envelopeSending a Message To send a message from your mailboxSpecial Delivery Options Group Lists To create and review a group listYour Messages To delete a group list F S i t e S s a g e a l e r t Off-Site Message Alert How Off-Site Message Alert WorksClassic Mail System Mailbox User Guide Off-Site Message Alert 408 555 1212 *8 Special codes To set up off-site message alert to an off-site Phone Setting Up Off-Site Message Alert to a Pager To setup off-site message alert for a pagerTurning Off-Site Message Alert On or Off To turn off-site message alert on or offSetting the Number of Attempts To set the number of ring attemptsDetermining How Often You’re Alerted Reviewing the Settings for Off-Site Message Alert To review the off-site message alert settingsPage Classic Mail S y s t e m Transferring Calls Into the Classic Mail System Transferring Outside Callers To transfer a caller to the Classic Mail systemTransferring Calls Into the Classic Mail System Merlin 1030/3070 Transfer Procedures for Attendants Transferring Calls Into the Classic Mail System Line Numbering for Merlin 1030/3070 Attendant Telephones Merlin 1030/3070 Transfer Procedures for Non- Attendants Classic Mail System Mailbox User Guide