AT&T Voice Messaging System manual Merlin 1030/3070 Transfer Procedures for Attendants

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7. If you know the destination party is
not available, or if you want to place
the calling party directly into the mailbox	press #
without ringing the intercom	press #
8. Hang up.

Note: There may be situations where you are notable to transfer callers into the CLASSIC MAIL system because you lack the necessary line appearances on your telephone. In these situations, we recommend that you transfer the caller back to the attendant, who can then transfer the caller into the CLASSIC MAIL system.

Merlin 1030/3070 Transfer Procedures for Attendants

If you have a Merlin 1030/3070 system and you are the attendant, use the procedure that follows. Note that your telephone should have line appearance buttons similar to those shown in Figure 5B to use this procedure.

To transfer a caller to the CLASSIC MAIL system:

1. Ask the caller to hold.

CLASSIC MAIL System Mailbox User Guide

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Contents Page Page Copyright Table of Contents Off-Site Message Alert Preface Classic Mail System Mailbox User Guide F o r e Ou B e g i n Know Your Phone Before You BeginTypical Merlin telephones Before You Begin Know Your Mailbox Commonly Used KeysElements Your voice mail box Getting Into the Classic Mail System Before You Begin U r I l b o To open and use your mailbox the first time First-Time UseOr to start again Press Corresponding key Sequences for letters For the third letter Recording a Greeting Open your mailbox To change mailbox options Press To record a greetingTo switch a greeting from alternate or primary Switching a GreetingTo switch the greeting that is Currently in use U r S s a g e s Letting the Classic Mail System Answer Your Calls Knowing When You Have MessagesTo turn message waiting alert off/on Your Messages To listen to your messages Listening to Your MessagesYour Messages Handling Your Messages Dial pad Menu of touch tone CommandsTo undelete a message Deleting and Undeleting MessagesTo delete a message To call the sender’s intercom Replying to a MessageTo reply directly to the sender’s mailbox To forward a copy of a message Forwarding a Copy of a MessageTo listen to a message envelope Listening to Envelope InformationTo send a message from your mailbox Sending a MessageSpecial Delivery Options To create and review a group list Group ListsYour Messages To delete a group list F S i t e S s a g e a l e r t How Off-Site Message Alert Works Off-Site Message AlertClassic Mail System Mailbox User Guide Off-Site Message Alert 408 555 1212 *8 Special codes To set up off-site message alert to an off-site Phone To setup off-site message alert for a pager Setting Up Off-Site Message Alert to a PagerTo turn off-site message alert on or off Turning Off-Site Message Alert On or OffTo set the number of ring attempts Setting the Number of AttemptsDetermining How Often You’re Alerted To review the off-site message alert settings Reviewing the Settings for Off-Site Message AlertPage Classic Mail S y s t e m Transferring Calls Into the Classic Mail System To transfer a caller to the Classic Mail system Transferring Outside CallersTransferring Calls Into the Classic Mail System Merlin 1030/3070 Transfer Procedures for Attendants Transferring Calls Into the Classic Mail System Line Numbering for Merlin 1030/3070 Attendant Telephones Merlin 1030/3070 Transfer Procedures for Non- Attendants Classic Mail System Mailbox User Guide