54Help
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
Earpiece volume too quiet even when set to maximum volume?
Did you press 
after changing the volume setting? After using 
or 
to adjust the volume, pressing 
saves the new setting, see page 17.
Handset not registering?
Is Searching displayed on the handset?
Check that the base is plugged into the mains power and switched on.
Check that there are charged batteries in the handset and that they are fitted correctly.
Forgotten your PIN number
Try entering the default PIN = 0000. If you have changed the number and cannot remember it, contact the BT Freestyle Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
No display
Check that the handset batteries are charged and correctly fitted. If necessary, replace the batteries.
Nothing happens when you press any button
Is the 
symbol displayed? If so, the key lock is on, press and hold 
for 1.5 seconds to unlock the keypad.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com