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Returning your phone
If the Helpline is unable to remedy your problem they will ask you to return the product. Where possible, pack the product in its original packaging. Please remember to include all parts, including the line cords, power supply units and the original batteries. (Please note that we cannot take responsibility for goods damaged in transit.) Please obtain and keep proof of posting from the Post Office, or your preferred carrier.
Additional/Replacement Items
For a full range of replacement items for the BT Freestyle 3200 or 3500 range please call 0870 240 3962.
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For guarantee purposes, proof of purchase is required, so please keep your receipt.
Technical information
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How many telephones can you have?
All items of equipment have a Ringer Equivalence Number (REN) which is used to calculate the number of items that may be connected to any one telephone line. The BT Freestyle 3500 has a total REN of 1, i.e. for a base and up to 4 handsets. Any other
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com