Telephone Lines of Automobile Dealership

For example, the departments at a car dealership may have different calling needs. Say that Ultimate Motors has eight local lines, three WATS lines, and one Foreign Exchange (FX) line. The sales and office staff use the out-of-state WATS line frequently to speak with manufacturers’ representatives, haulers, and other dealerships. This group uses an in-state WATS line to contact customers, vendors, and the Division of Motor Vehicle Registration in the state capital. The third WATS line is an incoming in-state WATS line used by customers who live outside the immediate area. The ser- vice staff doesn’t usually have to make long distance calls; however, one major equip- ment supplier is located 25 miles away, and calls to this supplier would normally be toll calls. To reduce this expense, Ultimate has a Foreign Exchange line for the sup- plier’s exchange code, 560, When the staff uses this line, calls to the supplier are treated as the equivalent of local calls. The manager handles many confidential negotiations over the telephone and so requires a personal line.

A customized square configuration is the most appropriate system arrangement for Ultimate Motors’ varied communications requirements. The administrator assigns the three WATS lines and three of the eight local lines to the sales and office staff. The service department’s voice terminals get three other local lines and the Foreign Exchange line. The seventh local line is assigned to the voice terminal at the parts desk, and the eighth is assigned as a personal line at the manager’s voice terminal. The figure below illustrates this type of configuration.

Telephone Lines of Automobile Dealership

EXAMPLE OF CUSTOMIZED SQUARE CONFIGURATION