AT&T ATT1856 user manual Troubleshooting

Appendix

Troubleshooting

If you have difficulty with your telephone, please try the sug- gestions below. For Customer Service, visit our website at www. telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.

My telephone		•	Make sure the power adapter is securely plugged into an
does not work			outlet not controlled by a wall switch.
at all		•	Make sure the telephone line cord is plugged firmly into
			the telephone base and the modular wall jack.
		•	Unplug the telephone’s electrical power. Wait for approx-
			imately 15 seconds, then plug it back in. Allow up to one
			minute to synchronize.
		•	Disconnect the telephone base from the modular jack
			and plug in a working telephone. If this telephone does
			not work, the problem is probably in the wiring or the
			local service. Call the local telephone company.
There is no dial		•	First, try all the above suggestions.
tone		• The telephone line cord might be malfunctioning. Try install-
			ing a new telephone line cord.
		• Disconnect the telephone base from the telephone jack and
			connect a different telephone. If there is no dial tone on the
			telephone either, the problem is in your wiring or local serv-
			ice. Contact your local telephone company.
The	telephone	•	Make sure the ringer is on (page 10).
does	not ring	•	Make sure the telephone line cord and power adapter is
when there is an
			plugged in properly (page 5).
incoming call
		•	There may be extension telephone on the telephone line to
			allow it rings simultaneously. Try unplugging it.
		•	If the other telephones in your home are having the same
			problem, the problem is in the wiring or local service.
			Contact the local telephone company (charges may apply).
		•	Other electronic products can cause interference to your
			telephone.

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