AT&T ATT1856 user manual Test a working telephone at the same telephone jack. If

Appendix

Troubleshooting

	•	Test a working telephone at the same telephone jack. If
		another telephone has the same problem, the problem is
		in the telephone jack. Contact your local telephone com-
		pany (charges may apply).
	•	The telephone line cord might be malfunctioning. Try
		installing a new telephone line cord.
I cannot dial out	•	First, try all the above suggestions.
	•	If the other telephones in your home are having the
		same problem, the problem is in the wiring or local serv-
		ice. Contact your local telephone company (charges may
		apply).
	•	Eliminate any background noise. Noise from a television,
		radio, or other appliances may cause the telephone to
		not dial out properly. If you cannot eliminate the back-
		ground noise, first try muting the telephone before dial-
		ing, or dialing from another room in your home with less
		background noise.
My calls fade out	•	Other electronic products can cause interference to your
or cut in and out		telephone.
when I am using	•	If your telephone is plugged in with a modem or a surge
the telephone		protector, plug the telephone (or modem/surge protector)
		into a different location. If this solves the problem, re-locate
		your telephone or modem farther apart from each other, or
		use a different surge protector.
	•	If the other telephones in your home are having the
		same problem, the problem is in the wiring or local serv-
		ice. Contact your local telephone company (charges may
		apply).
I hear other	•	Disconnect the telephone base from the telephone jack.
calls when using		Plug in a different telephone. If you still hear other calls,
the telephone		the problem is probably in the wiring or local service.
		Call your local telephone company.

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