AT&T ATT1856 user manual Troubleshooting

Page 38

Appendix

Troubleshooting

The answering system does not answer after the correct number of rings

Make sure the answering system is on. When the answer- ing system is on, the red light on the ON/OFF key should be lit.

If toll saver is activated, the number of rings changes to two or four when there are new messages waiting (page 24).

If the memory is full or if the answering system is off, the system will answer after ten rings. If the memory is full, you need to delete some old messages in order to make room for new messages.

In some cases, the answering system may be affected by the ringing system used by the local telephone company.

The answering system does not record message

Make sure the answering system is on.

If the memory is full the system will answer after ten rings and announce “Memory full. Enter the remote access code.” You need to delete some old messages in order to make room for new messages.

The messages

If a caller reaches the maximum

recording time of three

on the answer-

 

minutes, for each message, the

system will disconnect

ing system are

 

and part of the message may be lost.

incomplete

If the caller pauses for more than seven seconds, the sys-

 

 

tem stops recording and disconnects the call.

If the memory on the system becomes full during a mes- sage, the system stops recording and disconnects the call.

If the caller’s voice is very soft, the system may stop recording and disconnect the call.

The messages on the system are very difficult to hear

Press VOLUME on the telephone base to adjust the speaker volume.

The answering system does not respond to remote com- mands

Make sure your remote access code is correct (page 30).

Make sure you are calling from a touch-tone telephone. When dialing a number, you should hear tones. If you hear clicks, then it is not a touch-tone telephone and cannot activate the answering system.

The answering system may not detect the remote access code when your announcement is playing. Wait until the announcement is over before entering the code.

There may be interference on the telephone line you are using. Press the dial pad keys firmly when dialing.

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Contents User’s manual Congratulations Stop Table of contents Quick reference guide PROG/MEMParts checklist Before you install Avoid placing the telephone base too close toTelephone base installation Installation options Wall mountingTabletop installation Call history Telephone settingsContrast Repeated callsTo set the home area code LanguageHome area code/local area codes To set the local area codesMaking and answering calls To adjust ringer volumeTelephone operation Last number redialTo adjust listening volume Options while on callsMemory capacity Timeouts and error messagesDirectory Directory cardTo change numbers Speed dialingTo store a number in speed dial To call a number in speed dialTo call a number in one-touch One-touch dialingTo store number in one-touch Chain dialingCaller ID history Information about caller ID with call waitingCaller ID history How caller ID worksTo return a call To review the call historyTo review the call history Dialing optionsTo delete entries Delete or copy an entryTo copy an entry into memory Message capacity Message guard memory for power failureMessage counter Memory monitorTo turn the answering system on Answering system modeTo turn the answering system off Call screeningTo set day and time Day & time announcementsSkip or To check day and timeTo play your outgoing announcement Outgoing announcementsTo record your outgoing announcement To delete your outgoing announcementTo turn announce only on or off Announce only modePLAY/STOP to save selection and exit menu Changing feature options Feature optionsWhat is priority call code? 999Press PLAY/STOP to begin or end message playback Message playbackAnnouncements during message playback Options during playbackTo play back a memo To record & play memosTo record a memo To play back a memo or a telephone conversation To record & play a phone conversationTo record a phone conversation Message counter displays Message counter displaysRemote access StopScreen icons Indicator lightsDisplay screen messages, tones & lights Alert tones Troubleshooting Test a working telephone at the same telephone jack. If Troubleshooting Troubleshooting Important product information Especially About Corded Telephones Especially about telephones answering systemsConnection and use with the nationwide telephone network FCC and Acta informationProduct identifier and REN information Rights of the telephone company Programming/testing of emergency numbersRepair instructions Hearing aid compatibilityPart 15 of FCC rules Limited warranty Limited warranty Limited warranty Technical specifications Index Remote access wallet card Preset to Action Remote command