Polycom IP 301 SIP manual No Audio on Headset, No Response from Feature Key Presses

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• As “No Display” above.

No Audio on Headset

Verify correct connections:

•Ensure the headset is plugged into the jack marked Headset at the rear of the phone.

No Response from Feature Key Presses

Verify phone is in active state:

•Make a call to the phone to check for inbound call display and ring-

•Ensure the headset amplifier (if present) is turned on and/or the volume is correctly adjusted.

•Ensure the headset amplifier (if present) is turned on and/or the volume is correctly adjusted.

ing as normal. If successful, try to press feature keys within the call to access Directory or Buddy Status for example.

• Press Menu followed by Status and Lines to confirm line is actively

registered to the server.

• Reboot the phone to attempt re-registration to the server.

Display shows “Network Link is Down”

Verify LAN cable is properly connected:

•Check termination at the switch or hub (furthest end of the cable from the phone).

•Check that the switch or hub is operational (flashing link/status lights) or contact your system

administrator.

• Press Menu followed by Status and Network. Scroll down to verify LAN port is Active.

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Contents User Guide Contents Modifications Part 15 RulesParts List Handset & Handset Cord Network / Power Cable Power AdapterIntroduction Polycom SoundPoint IP 301 SIPInstalling SoundPoint IP 301 SIP Connecting Network and Power SourceAC Power Option Power over Ethernet PoE OptionConnecting the Handset and Optional Headset Attaching the BaseFeatures Key Descriptions DescriptionUsing SoundPoint IP 301 SIP Using the HandsetUsing Listen Mode Using the HeadsetAnswering a Call Call Hold and ResumeMultiple Calls on Hold Microphone MuteGeneral Key Use Local ConferencingSplitting a Conference Call Timer Transferring a CallEnding a Call RedialTo enable call forwarding to another party Call ForwardingStatic Forwarding Dynamic ForwardingVolume Adjustment Headset Memory ModeDo Not Disturb Time and DateDisplay Contrast Ring TypeCall Lists See also Distinctive Ringing / Call TreatmentContact List To add or edit a contactContact List To search for a particular contactSpeed Dial Multiple LinesMultiple Keys Per Line To change a Speed Dial assignmentMultiple Call Appearances Shared LinesVoice Mail Distinctive Ringing / Call TreatmentTo listen to voice messages Tures, Messages*,†Optional Features Phone RebootText Messaging To read text messagesMenu , select Features, Con Presence / Status / Buddy ListsTo send a text message Tact ListTo view and change Presence settings Select Features, Presence Buddy StatusPresence To add a contact in the buddy listTroubleshooting No Dial-ToneNo Display, Incorrect Display or Bad Con- trast No RingingNo Response from Feature Key Presses No Audio on HeadsetDisplay shows Network Link is Down Safety and Compliance Installation Instructions’Installation doit être exécutée conformé Class B Digital Device or PeripheralPolycom Limited Warranty and Limitation Liability Plugs Acts as Disconnect DeviceIndustry Canada IC CE and Vcci MarkWarranty Exclusive Service AgreementsExclusions Limitations of LiabilityDisclaimer Governing LawCopyright Notice Software is Provided AS IS, Without Warranty of ANY Polycom, Inc Willow Road Pleasanton, CA 94588-2708 USA
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IP 301, IP 301 SIP specifications

The Polycom IP 301 is a robust and reliable SIP (Session Initiation Protocol) phone designed for use in professional environments. It is ideal for individuals seeking a straightforward yet effective communication solution. This phone is particularly suited for small to medium-sized businesses that require a dependable device to handle everyday communication tasks.

One of the standout features of the Polycom IP 301 is its ergonomic design. The phone is equipped with a large, backlit LCD display, which provides clear visibility of caller ID, call duration, and dialing information. The user-friendly interface includes a set of programmable function keys and a convenient volume control, enabling users to navigate and adjust settings easily.

In terms of connectivity, the Polycom IP 301 supports Power over Ethernet (PoE), which simplifies installation by allowing the device to receive power and data through a single Ethernet cable. This feature not only reduces cable clutter but also ensures that the phone remains operational during power outages if connected to a UPS.

The device supports a variety of audio codecs, ensuring high-quality voice communication. Polycom’s renowned wideband audio technology enhances call clarity, making conversations sound natural and life-like. The IP 301 is also equipped with a built-in speakerphone and high-fidelity audio capabilities, enabling hands-free calls without compromising sound quality.

Another significant characteristic of the Polycom IP 301 is its compatibility with multiple SIP-based VoIP systems, making it a versatile choice for various business environments. The phone can be easily configured and managed through a web interface, allowing IT administrators to set up and maintain the device with minimal effort.

Security is another important aspect of the Polycom IP 301, as it offers features such as support for encrypted signaling and media, ensuring secure communication over the network. This is crucial for businesses that need to protect sensitive information during phone calls.

Overall, the Polycom IP 301 stands out as a solid choice for professionals seeking an efficient, user-friendly, and secure IP phone. Its combination of advanced audio technologies, ease of use, and thoughtful design makes it an effective solution for navigating the demands of modern business communication.
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