Polycom IP300 manual No Audio on Headset, No Response from Feature Key Presses

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No Audio on Headset

Verify correct connections:

•Ensure the headset is plugged into the jack marked Headset at the rear of the phone.

•Ensure the headset amplifier (if present) is turned on and/or the volume is correctly adjusted.

No Response from Feature Key Presses

Verify phone is in active state:

•Make a call to the phone to check for inbound call display and ring- ing as normal. If successful, try to press feature keys within the call to access Directory or Buddy Status for example.

• Press Menu followed by System Status and Server Status to confirm line is actively registered to the server.

•Reboot the phone to attempt re- registration to the server.

Display shows “Network Link is Down”

Verify LAN cable is properly connected:

•Check termination at the switch or hub (furthest end of the cable from the phone).

•Check that the switch or hub is operational (flashing link/status lights) or contact your system administrator.

• Press Menu followed by System Status and Network Status. Scroll down to verify LAN port is Active.

•Reboot the phone to attempt re- registration with the server.

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Contents User Guide Contents Part 15 Rules ModificationsIntroduction Parts ListIn-Line Power Option Installing SoundPoint IP 300/301 SIPConnecting Network and Power Source AC Power OptionAttaching the Base Connecting the Handset and Optional HeadsetFeatures Description Key DescriptionsUsing the Headset Using SoundPoint IP 300/301 SIPUsing the Handset Using Listen ModeMicrophone Mute Answering a CallCall Hold and Resume Multiple Calls on HoldTransferring a Call General Key UseLocal Conferencing Splitting a ConferenceRedial Call TimerVolume Adjustment Ending a CallTime and Date Headset Memory ModeDo Not Disturb See also Distinctive Ringing / Call Treatment Display ContrastRing Type Call ListsTo search for a particular contact Contact ListTo add or edit a contact Contact ListEdit Speed DialMultiple Lines Multiple Keys Per LineShared Lines Multiple Call AppearancesTures, Messages*,† Voice MailDistinctive Ringing / Call Treatment To listen to voice messagesTo read text messages Optional FeaturesPhone Reboot Text MessagingTo send a text message To view and change Presence settingsPresence / Status / Buddy Lists Page No Ringing TroubleshootingNo Dial-Tone No Display, Incorrect Display or Bad ContrastDisplay shows Network Link is Down No Response from Feature Key PressesNo Audio on Headset Modifications Safety and ComplianceInstallation Instructions Class B Digital Device or PeripheralCE and Vcci Mark Polycom Limited Warranty and Limitation LiabilityIndustry Canada IC Limitations of Liability Warranty ExclusiveService Agreements ExclusionsCopyright Notice DisclaimerGoverning Law Page Polycom, Inc Barber Lane Milpitas, CA

IP300 specifications

The Polycom IP300 is an advanced IP phone designed for small to medium-sized businesses that require a reliable and high-quality communication device. As part of the Polycom SoundPoint series, the IP300 is known for its user-friendly interface, high-definition audio quality, and robust features that enhance productivity in the workplace.

One of the standout characteristics of the Polycom IP300 is its exceptional audio performance. The phone utilizes Polycom’s Acoustic Clarity Technology, which ensures crisp, clear sound quality during conversations. This technology reduces background noise and echo, allowing for natural dialogue and effective communication. Additionally, the IP300 features wideband audio support, delivering clearer voice quality, especially in VoIP (Voice over Internet Protocol) environments.

The IP300 is equipped with a comprehensive set of features, including a large backlit LCD display that provides easy access to call information and contacts. With support for multiple lines, users can manage multiple calls and audio conferences simultaneously. The phone also comes with configurable keys that allow users to customize their experience, enabling quick access to important contacts and frequently used features.

Connectivity is another key aspect of the Polycom IP300. The phone supports Power over Ethernet (PoE), which simplifies installation by allowing the device to receive power through the same Ethernet cable used for network connectivity. This minimizes cable clutter and provides flexibility in phone placement within an office environment. Moreover, the IP300 is compatible with a wide range of SIP-based VoIP platforms, making it a versatile choice for businesses utilizing various communication providers.

The device is designed for ease of use, featuring simple navigation controls and a well-organized menu system. It supports features like call hold, transfer, and voicemail access, which are essential for effective call management. The Polycom IP300 also supports a range of additional accessories, such as a headset for hands-free communication, enhancing its usability in busy office settings.

Security is paramount in today’s digital landscape, and the Polycom IP300 incorporates advanced security features to protect sensitive communication. It supports encrypted signaling and media, ensuring that conversations remain confidential and secure from potential eavesdropping or unauthorized access.

In summary, the Polycom IP300 is a robust IP phone that combines user-friendly features with superior audio quality and connectivity. Its reliability, adaptability to different VoIP platforms, and security measures make it an excellent choice for businesses seeking to enhance their communication capabilities.
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