Polycom IP 601 Troubleshooting, No Dial-Tone, No Display, Incorrect Display, or Bad Contrast

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Troubleshooting

No Dial-Tone

Verify power is correctly applied to the SoundPoint® IP 601 SIP phone:

•Check that the display is illuminated.

•Make sure the LAN cable is inserted properly at the rear of the phone (try unplugging and re-inserting the cable).

•If using inline powering, check that the switch is supplying power to the phone (contact your System Adminis- trator).

Verify if dial tone is present on any other audio paths:

•Switch between handset, headset (if present) or hands-free to see if dial tone is present on these other paths.

•If dial tone exists on one of these, connect a different handset or head- set to isolate the problem.

No Display, Incorrect Display, or Bad Contrast

Verify power is correctly applied to the SoundPoint® IP 601 SIP phone:

•As “No Dial-Tone” above. Verify contrast adjustment:

•Follow the instructions in this User Guide to readjust the contrast to a darker level.

•Reboot the phone to obtain a default level of contrast (follow the instruc- tions in this User Guide).

No Ringing

Verify successful outbound or inbound calling:

•Place a call to the phone under in- vestigation - check that the display indicates incoming call information.

•Lift the handset. Ensure dial tone is present and place a call to another extension or number, check that the display changes in response.

Verify incoming ring setting and volume levels:

•Adjust the ringing level from the front panel using the volume up/down keys.

•Check that ring type selection is not Silent Ring.

Verify successful outbound or inbound calling:

•As “No Display” above.

•Check same status of handset, headset (if connected) and through the hands-free speakerphone.

No Audio on Headset

Verify correct connections:

•Ensure the headset is plugged into the jack marked Headset at the rear of the phone.

•Ensure the headset amplifier (if pres- ent) is turned on and/or the volume is correctly adjusted.

•Ensure that headset is compatible with the phone.

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Contents User Guide SoundPoint IP 601 SIP Contents Troubleshooting Safety and Compliance Optional FeaturesMultilingual Support Localization Phone Reboot SoundPoint IP Expansion ModulePower Adapter Parts ListIntroduction Polycom SoundPoint IP 601 SIPConnecting Network and Power Source Installing SoundPoint IP 601 SIPAC Power Option In-Line Power OptionAttaching the Base Connecting the Handset and Optional HeadsetFeatures Key Descriptions Feature Key DescriptionUsing the Handset Using SoundPoint IP 601 SIPUsing Hands-Free Speakerphone Mode Using the HeadsetCall Hold and Resume Answering a CallMultiple Calls on Hold Microphone MuteSplitting a Conference General Key UseLocal Conferencing Transferring a Call Call TimerEnding a Call RedialCall Forwarding Volume AdjustmentDo Not Disturb ForwardTime and Date Headset Memory ModeDisplay Contrast Lowed by Basic, ContrastCall Lists Ring TypeContact Directory Lowed by Basic, Ring TypeTo add or edit a contact Speed DialDirectory To search for a particular contactMultiple Keys Per Line Multiple LinesMultiple Call Appearances Voice Mail Shared LinesTo listen to voice messages Select Message Center*, †Multilingual Support Localization Distinctive Ringing / Call TreatmentTo set a distinctive ring for a local contact To change languagePhone Reboot Optional FeaturesText Messaging To read text messagesSelect Instant Messages Presence / Status / Buddy ListsTo send a text message Presence To view and change Presence settingsSoundPoint IP Expansion Module SoundPoint IP Expansion Module Base Stand   Installing the SoundPoint IP Expansion ModuleInfrared Lens LED Indicators Power Contacts Large Graphical DisplayBase Stand Line Keys Infrared LensTo Place a Call Using SoundPoint IP Expansion ModuleTo Answer a Call Followed by Basic, ContrastNo Dial-Tone TroubleshootingNo Display, Incorrect Display, or Bad Contrast No RingingNo Response from Feature Key Presses Safety and CompliancePart 15 Rules Class B Digital Device or PeripheralPolycom Limited Warranty and Limitation Liability Exclusions Warranty ExclusiveService Agreements Disclaimer Limitations of LiabilityGoverning Law Copyright NoticeSoftware is Provided AS Polycom, Inc Barber Lane Milpitas, CA

IP 601 specifications

The Polycom IP 601 is a popular VoIP (Voice over Internet Protocol) phone designed for business environments, offering advanced features and technologies that enhance communication and productivity. This device is part of the Polycom SoundPoint series, known for its high sound quality and user-friendly interface.

One of the main features of the Polycom IP 601 is its clear and natural sound quality, which is achieved through Polycom's advanced audio technology, including HD Voice technology. This feature provides high-definition audio, making conversations more intelligible and lifelike. The phone is equipped with a full-duplex speakerphone and a high-quality microphone that picks up voice clearly, ensuring excellent audio during calls.

The Polycom IP 601 supports up to two lines, allowing users to handle multiple calls simultaneously. This capability is particularly valuable in busy office environments where efficiency and responsiveness are crucial. Additionally, the phone features a 3.5-inch graphical display that provides clear visibility of call status, directory entries, and other relevant information, making it easy to navigate and manage calls.

In terms of connectivity, the Polycom IP 601 comes with dual Ethernet ports, allowing users to connect their device to a network while also providing connectivity for a computer. This setup can reduce the need for additional network switches or ports. The phone is compatible with both IPv4 and IPv6, ensuring that it can work with modern networking standards.

Another noteworthy characteristic of the Polycom IP 601 is its extensibility. The phone can be expanded with additional modules, such as the Polycom Expansion Module, which adds more line appearances and programmable keys. This modularity makes it an ideal choice for receptionists or other users who need to manage multiple lines and contacts efficiently.

Security is also a key focus for the Polycom IP 601. The phone supports encryption protocols, ensuring that voice communications are secure and protected from unauthorized access. This is particularly important for businesses that handle sensitive information.

With its combination of superior audio quality, multi-line support, intuitive interface, and robust security features, the Polycom IP 601 is an excellent choice for businesses looking to enhance their communication capabilities. Its advanced technologies and characteristics make it a reliable and efficient tool for professionals, fostering better collaboration and connectivity in the workplace.
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