Panasonic KX-TG2621, KX-TG2622, KX-TG2620 Troubleshooting, General use Problem Cause/solution

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Useful Information

Troubleshooting

General use

Problem	Cause/solution
The unit does not work.	LMake sure the battery is installed correctly and fully
	charged (page 12).
	LCheck the connections (page 10).
	LUnplug the base unit’s AC adaptor to reset the unit.
	Reconnect the adaptor and try again.
	LThe handset has not been registered to the base unit.
	Register the handset (page 36).

I cannot hear a dial tone.	LConfirm the telephone line cord is properly connected
	(page 10).
	LDisconnect the unit from the telephone line and connect
	a known working telephone. If the working telephone
	operates properly, contact our service personnel to
	have the unit repaired. If the working telephone does
	not operate properly, contact your telephone company.

Programmable settings

Problem	Cause/solution
While programming, the	LA call is being received. Answer the call and start again
handset starts to ring.	after hanging up.

Battery recharge

Problem	Cause/solution
I charged the battery fully,	LClean the charge contacts and charge again (page 13).
but 7continues to	LThe battery may need to be replaced with a new one
flash, or 8is	(page 12).
displayed.

The handset display is	LConfirm that the battery is properly installed.
blank.	LFully charge the battery (page 12).

40For assistance, please visit http://www.panasonic.com/phonehelp

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Contents Operating Instructions Making/Answering Calls Introduction Thank you for purchasing a Panasonic cordless telephoneAbout these operating instructions Symbols used in these operating instructionsDescriptions of the multiple handsets and charger Included accessories Accessory informationQuantity Accessory item Order number Accessory item Order number Additional/replacement accessoriesSales and support information Save These Instructions Battery InstallationMedical For best performance Base unit location/avoiding noiseEnvironment Routine careSetting up the base unit Connecting the AC adaptor and telephone line cordSetting up the handset Connecting the chargerIf you subscribe to a DSL service Available modelBattery charge Battery installation/replacementBase unit Panasonic battery performance Operation Operating time Battery level Battery iconCharger Available model Controls Antenna USE indicator Charge contacts Charge indicatorBase unit KX-TG2620/KX-TG2621KX-TG2622 Handset KX-TG2620/KX-TG2622 Example FlashAdjusting audio volume Example Flash Using the navigator keyKX-TG2621 Setting the unit before use DisplaysMaking calls Useful features during a call Answering callsFor Call Waiting service users Temporary tone dialing for rotary/ pulse service usersMute Flash buttonHandset voice enhancer Call share Available modelAdding items to the phonebook Handset phonebookFinding and calling a phonebook item Erasing items in the phonebook Editing items in the phonebookChain dial Copying an item Copying all itemsUsing Caller ID service Caller ID featuresMissed calls Private name displayCaller ID number auto edit feature Caller listViewing the caller list and calling back Editing a caller’s phone number before calling backStoring caller information into the phonebook SaveOFF Erasing selected caller information Clear iOFF Erasing all caller informationProgramming by scrolling through the display menus Programmable settingsSave iOFF Main menu Sub-menu Main menu Sub-menu Feature Setting code System Code Programming using the direct commandsMenu Customer support Using Voice Mail service Storing the Voice Mail VM access numberVoice Mail VM tone detection Turning VM detection on/offListening to Voice Mail messages Message alertHandset locator IntercomTransferring calls between handsets, conference calls Answering transferred callsRegistering a handset KX-TG2620/KX-TG2621 HandsetBase unit Wall mountingCharger Switching a call between the headset and speakerphone Headset optionalError messages Display message Cause/solutionTroubleshooting General use Problem Cause/solutionProgrammable settings Problem Cause/solution Battery recharge Problem Cause/solutionPhonebook Problem Cause/solution Problem Cause/solutionMaking/answering calls, intercom Caller ID Problem Cause/solution FCC and other information Useful Information FCC RF Exposure Warning Specifications Warranty Limited Warranty Limits And Exclusions Customer services Customer Services DirectoryIndex If you need assistance with setup or operation When you ship the productPanasonic Puerto Rico, Inc Copyright