Panasonic KX-TG9371, KX-TG9361, KX-TG9372 Troubleshooting, General use Problem Cause/solution

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Useful Information

Troubleshooting

If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset, and then insert the batteries into the handset again.

General use

Problem

Cause/solution

 

The unit does not work.

L Make sure the batteries are installed correctly

 

(page 13).

 

 

L Fully charge the batteries (page 14).

 

 

L Check the connections (page 12).

 

 

L Unplug the base unit’s AC adaptor to reset the

 

unit. Reconnect the adaptor and try again.

 

 

L The handset has not been registered to the

 

 

base unit. Register the handset (page 29).

 

I cannot hear a dial tone.

L The base unit’s AC adaptor or telephone line

 

 

cord is not connected. Check the connections.

 

L If you are using a splitter to connect the unit,

 

 

remove the splitter and connect the unit to the

 

wall jack directly. If the unit operates properly,

 

check the splitter.

 

 

L Disconnect the base unit from the telephone

 

 

line and connect the line to a known working

 

 

telephone. If the working telephone operates

 

 

properly, contact our service personnel to have

 

the unit repaired. If the working telephone does

 

not operate properly, contact your service

 

 

provider/telephone company.

 

The indicator on the handset

L New messages have been recorded. Listen to

flashes slowly.

the new messages (page 36).*1

 

 

L New voice mail messages have been recorded.

 

Listen to the new voice mail messages (page

 

 

41).

 

*1 KX-TG9371/KX-TG9372

 

 

 

 

 

Programmable settings

 

 

 

 

 

Problem

Cause/solution

 

I have changed the display

L Change the display language (page 15).

 

language to a language I

 

 

cannot read.

 

 

 

 

 

For assistance, please visit http://www.panasonic.com/help

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Contents Operating Instructions Preparation Caller ID ServiceVoice Mail Service IntroductionNotable differences between the models Product informationFeature highlights Supplied accessories Accessory informationSales and support information Additional/replacement accessoriesExpanding your phone system For your safety Base unit location/avoiding noise Important safety instructionsBattery For best performanceDrop resistance handset only EnvironmentRoutine care Base unit ControlsHandset DisplayCharger ConnectionsBattery installation and replacement Battery level Battery icon Battery chargeVoice guidance language Symbols used in these operating instructionsSetting up the unit before use Display languageDate and time Dialing modeBelt clip Headset optionalAnswering calls Making callsFlash Useful features during a callHold MuteCall share Temporary tone dialing for rotary/pulse service usersHandset clarity booster Finding and calling a phonebook entry Shared phonebookAdding entries Next Editing entriesErasing entries Chain dialMain menu Sub-menu Programmable settingsProgramming by scrolling through the display menus MenuKX-TG9371 KX-TG9372 Feature Setting code System Code Setting*1 Programming using the direct commandsSet dial mode Programming Block calls Caller ID subscribers only Special instructions for programmable settingsNight mode Turning night mode on/off AlarmSetting the start and end time Registering a handset to a base unit Registering a unitCustomer support Operating additional handsetsDeregistering a handset Missed calls Using Caller ID serviceCaller ID features Talking Caller IDViewing the caller list and calling back Caller ID number auto edit featureCaller list Ringer IDView CID All erase iYes Erasing selected caller informationErasing all caller information Storing caller information into the phonebookCall screening Answering systemTurning the answering system on/off Memory capacityGreeting message Listening to messages using the base unitCalling back Caller ID subscribers only Listening to messages using the handsetErasing all messages Voice guidanceRemote operation Remote access codeUsing the answering system remotely Remote commandsSkipping the greeting message to leave a message Answering system settingsFor voice mail service subscribers Turning on the answering system remotelyMessage alert Caller’s recording timeTurning VM tone detection on/off The default setting is On Voice mail serviceStoring the voice mail VM access number To erase the voice mail access numberNew Voice Mail is displayed on the handset Listening to voice mail messagesAnswering an intercom call IntercomTransferring calls, conference calls Making an intercom callHandset KX-TG9361 Press OFF KX-TG9371/KX-TG9372 Handset locatorAnswering a transferred call Base unit LocatorWall mounting To remove the wall mounting adaptor Display message Cause/solution Error messagesProgrammable settings Problem Cause/solution TroubleshootingGeneral use Problem Cause/solution Making/answering calls, intercom Problem Cause/solutionBattery recharge Problem Cause/solution Caller ID/Talking Caller ID*1 Problem Cause/solution Answering system KX-TG9371/KX-TG9372 Problem Cause/solution Liquid damage Problem Cause/solution When you ship the productFCC and other information Useful Information Energy Star FCC RF Exposure WarningSpecifications TTY users hearing or speech impaired users can call Customer servicesOr, contact us via the web at Warranty Limited Warranty Limits And Exclusions Index PNQX1008ZA CM1207PN0 Read this Operating InstructionsCall us at 1-800-211-PANA

KX-TG9361, KX-TG9372, KX-TG9371 specifications

The Panasonic KX-TG9372, KX-TG9371, and KX-TG9361 are part of a sophisticated line of digital cordless telephones designed to enhance communication with cutting-edge features and user-friendly operation. These models showcase Panasonic's commitment to quality and technology, catering to diverse user preferences.

One of the standout features across these models is the DECT 6.0 technology, which provides clear audio quality and enhanced security against eavesdropping. The DECT (Digital Enhanced Cordless Telecommunications) standard ensures that your conversations remain private, making these phones a reliable choice for both home and business use.

The KX-TG9372 model is equipped with a built-in answering machine that can store up to 18 minutes of messages, offering peace of mind when you are away. It features a large, easy-to-read LCD display, which allows for effortless navigation through various functions. The keypads are illuminated, making it convenient to use in low-light conditions.

The KX-TG9371 variant shares many features with the 9372 but does not include the built-in answering machine. This model is ideal for users who prefer a straightforward cordless phone without additional recording capabilities, while still benefiting from the DECT technology and robust design.

The KX-TG9361 is another compelling option in the series, centered on simplicity and essentials. It features a less complex interface and provides all the core functionalities needed in a modern cordless phone. All models support call blocking, allowing users to effortlessly screen unwanted calls.

These models also come equipped with an intercom feature, making it convenient to communicate between handsets within the home. The talking caller ID functionality announces the incoming calls, ensuring you never miss an important contact.

Another noteworthy characteristic is the battery life. Each unit is designed for longevity, offering extended talk and standby time. They feature eco-friendly options by reducing power consumption during use.

In summary, the Panasonic KX-TG9372, KX-TG9371, and KX-TG9361 are exemplary choices for those seeking reliable, high-quality cordless phones. With their advanced DECT technology, user-friendly designs, and practical features, they cater to an array of communication needs, ensuring that users stay connected with ease and efficiency.
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