Panasonic user manual Hybrid IP-PBX, KX-TDA30/KX-TDA100/KX-TDA200 Version

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Hybrid IP-PBX

User Manual

Model KX-TDA30/KX-TDA100/KX-TDA200

Thank you for purchasing the Panasonic Hybrid IP-PBX, KX-TDA30/KX-TDA100/KX-TDA200. Please read this manual carefully before using this product and save this manual for future use.

KX-TDA30/KX-TDA100/KX-TDA200: Version 1.1

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Contents KX-TDA30/KX-TDA100/KX-TDA200 Version Hybrid IP-PBXEasy Operation Wireless SystemVoice Mail Integration PC Phone/PC ConsoleThis Manual Important Information Safety InstructionsHttp//doc.panasonic-tc.de For your future reference Table of Contents Using a Display Proprietary Telephone 126 Using User-supplied Equipment 116Control Features 140 Utilising the Call Centre 109What is This Tone? 190 Page Section Operation Before Operating the Telephones Feature NumbersBefore Operating the Telephones What Kind of Telephone Can Be Used?Tone Using a Navigator Key/Jog Dial/Volume KeyDisplay Your Extension NumberRestrictions ExamplesIcon Descriptions Fixed Buttons When You Use a Panasonic Proprietary TelephoneAuto ANS Auto Answer/MUTE Soft ButtonsCall Forwarding FWD/Do Not Conf ConferenceDisturb DND Buttons Feature Programmable Feature PFCustomised Buttons Buttons Feature Buttons Feature Calling Another Extension How to Follow the StepsConnection Example This diagram shows you a connection exampleBasic Calling Making CallsCalling Another Extension To another extension Intercom CallTo an operator Operator Call Calling an Outside PartyOutside Phone no Group noTo select the specified outside line Making a Call to a Private Network TIE Line AccessTo call Call Charge ReferencePT/SLT/PS Using an Account Code Account Code EntryWith a One Touch Button One-touch Dialling Easy DiallingTo store a phone number To a Preset Number by Going Off-hook Hot Line Using Numbers Stored in the PBX System Speed DiallingTo dial Desired Phone noTo set/cancel Using a Preprogrammed Number Quick DiallingQuick dialling no Redialling the Last Number You Dialled Last Number Redial RedialAutomatic Redial Reserving a Busy Line Automatic Callback Busy When the Dialled Line is Busy or There is No AnswerTo set for both extension and outside line To answer the callback ringing from an idle extensionTo answer the callback ringing from an idle outside line To cancel callback ringing Automatic Callback Busy CancelSending a Call Waiting Tone Call Waiting To cancel Ccbs CancelTo answer while hearing a callback ringing For a caller To leave a message waiting indication To leave/cancel a message waiting indicationFor a caller For a called extensionTo clear message waiting indications left on your extension To call backKX-TDA100/KX-TDA200 only To join Joining an Existing Call Executive Busy OverrideFor the joined extension To talk to each party alternately Outside callMonitoring Another Extension Call Monitor To an Extension Refusing the Call DND OverrideTo monitor To access Accessing the Isdn Service Isdn Service AccessService code Outside lineTo change the method Alternating the Calling Method Alternate Calling- Ring/VoiceTo call Walking COS Calling without RestrictionsTo call with a verified code Verified Code Entry Extension PINTo call an extension Calling through DisaTrunk Security Mode/All Security Mode No Security ModeTo call an outside party To retryMaking Calls Through Disa From another extensionYour Extension noAnswering Calls Receiving CallsOff Idle On Set Answering Hands-free Hands-free AnswerbackAnswering a Call from Another Telephone Call Pickup Answering a Call Ringing at Another Telephone Call PickupKX-TDA100/KX-TDA200 Through an external speakerSpeaker no KX-TDA30To answer Using the ANSWER/RELEASE ButtonTo transfer a call To talk to a waiting callerTo end a conversation To request Mcid Transferring a Call Call Transfer During a ConversationTransferring to an Extension on the PBX To transferTo transfer with one-touch One-touch Transfer Transferring to an Outside Party Using the PBX ServiceTime limit Customising the Buttons Create or edit an ISDN-Hold button Holding Holding a CallTo hold Call Hold To retrieve a call Call Hold Retrieve Hold Mode Change PT onlyAt the holding extension Call Hold Retrieve Held line noTo set Holding in a System Parking Zone Call ParkParkingzoneno. Specified ParkingzonenoTo retrieve Call Park Retrieve Talking to Two Parties Alternately Call Splitting To leave the conversation and then let the two parties talk Answering Call Waiting in the PBX Answering Call WaitingTo hold the current call and then talk to the new party To hold the second call and then talk to the original party Default To return to the original party, repeat the operation Answering Call Waiting from the Telephone CompanyAdding Other Parties during a Conversation Conference Multiple Party ConversationTo add four or more parties to a conference To talk alternately on three-party conversation To leave a conference Leaving a Conference Unattended ConferenceTo return while others are talking To complete a conversationLeaving a Conference Leaving Three-party Conference Letting a Third Party Join Your Call Privacy Release Press ISDN-Hold Dial desired phone Press Recall Flashing red Mute MuteTo avoid missing part of the conversations Hands-free operationTo talk using the headset Using the Headset Headset OperationTo use the handset during a conversation using the headset Customising Your Phone Forwarding Calls Before Leaving Your DeskForwarding Your Calls Call Forwarding FWD To set from another extension Outside line outside Access no. phone noFlashing red slowly DND mode To set the timer for No Answer and Busy/No AnswerTime ICD Group Extension noWhen in the FWD/DND Setting Mode When in the FWD/DND Cycle Switch ModeWhen you do not answer Call Forwarding No Reply Cfnr To cancelUnconditional Call Forwarding Unconditional CFU Your MSNPT/PS To confirm the conditionOff-hook Enter Tone Message no Message ExampleBefore Leaving Your Desk To unlock To lockExtension PIN Paging Making/Answering an AnnouncementGroup Paging Paging and then Transferring a CallMaking/Answering an Announcement To allow/deny a paging announcement Paging Deny Answering/Denying a Paging AnnouncementFor a caller To make a conversation with a specific party To make/answer a broadcasting callCaller Called PartyTo end a conversation with a specific party To end a conversation with a specific partyPress Recall/ hookswitch Setting the Alarm Timed Reminder Setting the Telephone According to Your NeedsTo stop or answer the ringback To confirm Red on FWD mode Flashing red slowly DND mode Refusing Incoming Calls Do Not Disturb DNDCustomising Your Phone To set/cancel for outside calls To set/cancel for intercom callsCall Waiting Tone Whisper OhcaClip To show/prevent PT/SLT/PS 733 Turning on the Background Music BGM To select and set/cancelBGM no 730 Green on Lunch mode Flashing green Break mode Checking the Time Service StatusFlashing red Holiday mode DPT Some wired telephones are prohibited from using this feature BGM To set Log-in/Log-out Utilising the Call CentreICD Group Specified extension no PT/PS To enter/leave the Not Ready modeFlashing red Wrap-up mode Initial Display Monitoring the Status of Waiting CallsQueuing Monitor Call Log HistoryTo clear Call Log History Display PTTo change the Log-in /Log-out mode To forward the waiting call Forwarding a Waiting Call Manual Queue RedirectionIf a Doorphone/Door Opener is Connected Using User-supplied EquipmentDoorphone Call From a specified extension Opening a Door Door OpenFrom any extension while talking to the doorphone If a Host PBX is Connected Accessing External Services External Feature Access EFACall Forwarding to Voice Mail Voice Mail Integration If a Voice Processing System is ConnectedTo forward your calls to your mailbox To listen to messages To transfer a call to a mailboxScreening Calls Live Call Screening LCS To cancel Live Call ScreeningBefore operating To set Live Call ScreeningAlarm Tone Operation FlowchartNo operation Flashing green slowly MonitoringTo record into your mailbox Recording a Conversation Two-way RecordTo record into another mailbox Two-way Transfer Customising Your Phone After Moving to a New Location in the Office Using the Call Log Using a Display Proprietary TelephoneCalling with the Incoming Call Log To confirm the log information with the Call Log buttonTo store the caller’s information in personal speed dialling To clear the log informationTo call with the Redial button Calling with the Outgoing Call LogWhen the desired party is displayed Calling with the Directory Using the DirectoriesStoring Names and Numbers To select and callEntering Characters Standard mode Option mode Option mode for CE model £ # Option mode for GR modelOption mode for RU model To access Feature Access menu and select the feature Accessing System Features System Feature AccessFeatures Refer to Using a Display Proprietary Telephone Section Manager Operation Changing the Settings of Other Extensions Control FeaturesExtension Control To lock/unlock other extensions Remote Extension LockTo change the time mode Day/Night/Lunch/Break Time Service Mode ControlTo select the time service switching mode Automatic/Manual Red on Manual Customising Your Phone During a conversation with an extension Restriction Level Control Dial Tone TransferTo select and start/stop the background music Turning on the External Background Music BGMTo record Recording Outgoing Messages OGMTo play back OGM floatingEnter OGM floating C.Tone To record from an external BGM MOH portTo clear the message Control Features Section Customising Your Phone & System Customising Your Phone Personal Programming Customising Your Phone Personal ProgrammingExtension PIN Setting Features Settings on the Programming ModeProgramming Selection & Parameter Input Little DarkProgramming Selection & Parameter Input English Automatically when youYes-Automatic The first Line of the display will changeIntercom When multiple calls arriveLongest ringing line Ringing Tone CallSpeaker. Hands-free mode No-DisableNo-Stop recording No No toneNo-Headset off No-AllowYes-On Extension PIN Max digits + To unlock Programming Selection & Parameter Input No-OffMax digits + To unlock No-Normal Any FlexibleORname To store the names and numbers in personal speed diallingOr Pause To edit the names and numbers of personal speed diallingClearing Features Press Program Programmable Buttons Programming Input Customising the ButtonsDSS 1234 To exit at any time, lift the handset To clear the buttonTone type no Programming Information Manager ProgrammingChanging Call Charges and Extension Control Manager ProgrammingTo enter a decimal point, press Customising Your System System Programming System PasswordList Programming is shown below. Programme numberFixed Buttons Function T7600 T7200/T7400/T7500 None Back to Previous Menu CancelEntering the programming mode ProcedureTo exit the programming mode at any time, lift the handset Exiting the modeDate & Time System Programming12-hour Format 24-hour FormatTo confirm your entry after storing data System Speed Dialling NumberExtension Number System Speed Dialling NameExtension Name Customising Your System System Programming Section Appendix Troubleshooting TroubleshootingTroubleshooting Toll restriction is activated Cannot remember the feature numbersDialling Do not want to show my telephoneOther party has set Data Line Security Forgot the passwordBackground music started suddenly Do not want to display a number whichFeature Number Table Feature Number TableFeature Number Table 183 Feature Number Table Ohca Colr Feature Number Table Feature Number Table Feature While dialling or talking Fixed Number Feature While busy, DND or call tone is heard DefaultWhat is This Tone? What is This Tone?When going off-hook While on-hookBusy Tone Reorder Tone When you make callsRingback Tone When setting the features or programming When talking to an outside partyWhile off-hook Establishing or leaving a Conference What is This Tone? Index Index Hold Mode Isdn 62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan
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KX-TDA30 specifications

The Panasonic KX-TDA30 is a versatile and efficient hybrid telephone system designed to cater to the communication needs of small to medium-sized businesses. This advanced PBX (Private Branch Exchange) system integrates traditional analog telephony with digital and VoIP technologies, allowing organizations to create a unified communication environment that enhances productivity and collaboration.

One of the standout features of the KX-TDA30 is its scalability. The system supports up to 30 extensions and can easily expand as the business grows. This adaptability makes it an ideal solution for companies that anticipate future expansion. Additionally, with its modular design, users can seamlessly integrate various telephony options, including analog, digital, and IP phones.

The KX-TDA30 supports advanced call management features such as Caller ID, call forwarding, call waiting, and automated attendant services. These functionalities not only streamline communication but also enhance customer service by ensuring that calls are efficiently managed. The system’s built-in voicemail capabilities enable users to never miss important messages, allowing for enhanced communication both internally and externally.

Moreover, the Panasonic KX-TDA30 incorporates advanced technologies such as VoIP (Voice over Internet Protocol). By leveraging the internet for telephony services, businesses can significantly reduce calling costs, particularly for long-distance and international calls. The wealth of features that come with VoIP integration includes conferencing capabilities, which facilitate real-time collaboration among remote employees.

For ease of use, the KX-TDA30 features intuitive programming and installation processes. The system is equipped with a digital display that provides vital information and notifications, assisting users in navigating the various functionalities. The comprehensive user manuals and support from Panasonic help ensure a smooth setup and operation.

In terms of reliability, the KX-TDA30 offers robust performance with minimal downtime. It is built with high-quality components that ensure durability, making it a worthwhile investment for businesses. The system's energy-efficient design also contributes to lower operational costs, making it an environmentally friendly choice.

In summary, the Panasonic KX-TDA30 is a feature-rich hybrid telephone system that meets the diverse communication needs of modern businesses. Its scalability, advanced call management features, VoIP technology, and user-friendly design make it an excellent choice for organizations looking to enhance their communication infrastructure. With the KX-TDA30, companies can improve their operational efficiency, support growth, and elevate customer service experiences.
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