Panasonic M2216ACD manual 3508, Example set displays for MQA

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Example set displays for MQA

The following illustrations show examples of an ACD call being presented to an ACD agent who is operating with MQA.

In the first illustration, a direct call is made by Tracey Brown at DN 3508 to ACD DN 2200 and is presented to the MQA agent.

TRACEY BROWN	M2200
3508
Calling Line	ACD DN
Identification	ACD DN
Calling Party	M"indicates
Calling Party	MQA and the
Name Display	DN is 2200

The next illustration also shows an example set display where a direct call is made by Tracey Brown at DN 3508 to ACD DN 2200, and is presented to an MQA agent. However, in this example ACD DN 2200 has a name defined (“SALES”). When the queue has a name defined, the name appears on the agent’s display instead of the ACD DN digits.

TRACEY BROWN	SALES
3508
Calling Line
Identification
Calling Party	ACD DN has
Name Display	been defined
	with the name
	SALES"

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Contents M2216ACD Telephone Page Contents Message Services Introduction What is ACD?M2216ACD-1 Manufacture Retired M2216ACD-2Learning to use your phone Message Waiting lamp DisplayProgram key Function keysHeadsets Log out Agent log in and log outLog in with Agent ID Log in without Agent IDºIn-Calls Press In-Calls Log in Using Agent ID with MQA Multiple Queue AssignmentLog in using Agent ID with MQA Log in and log out with MQAExample Correcting mistakes during the log in procedureLog out using Agent ID with MQA Example set displays for MQA 3508¨ or Agent featuresActivity code ACD callsCall Forward Call Forcing Auto AnswerIndicator Queue Status Meaning Calls Waiting indicatorºDisp Queue Display Queue StatusEmergency Headset interfaceºEmergency Make Busy ºNot Ready or ºIn-Calls Non-ACD callsNot Ready Press a secondary extension keSupervisor ºSupervisorºSupervisor Press Supervisor ºNot Ready ºIn-Calls Walkaway and ReturnºAns Agent ACD Supervisor featuresAgent keys Answer AgentºAgent Answer EmergencyCall Agent ºAns EmergDisplay agent status Headset talk/listenºDisp Agent Hold non-ACD call InterflowºInterflow Observe Night ServiceRecordings and music ºMessage Message ServicesMeridian Mail Lift the handset or press a DN KeyMeridian Mail commands External Alerter Interface Hardware OptionsMeridian Communications Adapter MCA Key Expansion ModuleIndex Index Index Index Volume control Page Internal Manufacturing part number P0902629 Issue

M2216ACD specifications

The Panasonic M2216ACD is a cutting-edge data terminal that reflects Panasonic's commitment to innovation and efficiency in modern computing. Designed for businesses that demand reliability and versatility, this terminal is particularly suitable for industries such as logistics, manufacturing, and retail.

At the heart of the M2216ACD is a high-performance microprocessor that ensures fast and efficient data processing. This powerful engine enables the terminal to handle multiple applications simultaneously without a drop in performance, making it ideal for environments where time is of the essence. The terminal also features an extensive memory capacity, allowing users to store and access large amounts of data quickly and easily.

One of the standout features of the M2216ACD is its advanced display technology. The terminal is equipped with a high-resolution screen that provides clear visibility even in challenging lighting conditions. This is particularly important for warehouse or outdoor settings where light levels can vary significantly. The touchscreen interface enhances user experience, allowing for intuitive navigation and interaction with applications.

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Durability is a vital aspect of the M2216ACD’s design. Constructed with rugged materials, it is resistant to dust, moisture, and impacts, making it perfect for demanding environments. The terminal is also equipped with a long-lasting battery, ensuring that it can operate for extended periods without needing a recharge.

In terms of software, the M2216ACD supports a wide range of applications, from inventory management systems to specialized enterprise resource planning software. Its ability to adapt to various software environments makes it a versatile solution for businesses looking to enhance their operational workflows.

Overall, the Panasonic M2216ACD stands out as a powerful, reliable, and efficient data terminal that meets the needs of modern businesses. With its advanced features, rugged design, and versatile connectivity options, it is an excellent investment for any organization looking to streamline its operations and improve productivity.