Panasonic M2216ACD manual Log in and log out with MQA, Log in using Agent ID with MQA

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Log in and log out with MQA

Log in and log out with MQA

Log in Using Agent ID with MQA (Multiple Queue Assignment)

You enter your four digit Agent ID followed by a Supervisor ID (if your queue requires one) followed by one or more ACD DNs and priority values (if priority values are being used) terminated by ££.

If queues are retained from a prior login by an Agent ID, each queue is displayed for two seconds. Press In-Calls, Not Read , or Make Busy to cancel display of Multiple Queues. Thus, if you usually use the same telephone, you need not repeat the entire log in process at the beginning of each shift. You log in simply by entering Agent ID £££ (if your queue requires a Supervisor ID) or

Agent ID ££ (if Supervisor ID is not required).

To choose default Priority or Supervisor ID, enter £ instead of a Priority entry or a Supervisor ID entry. The Priority or Supervisor configured for your set will be used.

Note: A Supervisor who is logging in to accept ACD calls will not be able to specify a Supervisor ID (even in the case where agents are required to enter one).

Log in using Agent ID with MQA

 

1.

Plug in the headset.

ºIn-Calls

2.

Press In-Calls.

Select one of the following scenarios:

To log in without Supervisor ID or

Priority:

3. Dial your Agent ID £ ACD DN 1 £ ACD DN 2 £ ACD DN 3 £

ACD DN 4 £ ACD DN 5 £ £.

To log in with Supervisor ID and without Priority:

3. Dial your Agent ID £ Supervisor ID £ ACD DN 1 £ ACD DN 2 £ ACD DN 3 £ ACD DN 4 £ ACD DN 5 £ £.

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Contents M2216ACD Telephone Page Contents Message Services What is ACD? IntroductionM2216ACD-1 M2216ACD-2 Manufacture RetiredLearning to use your phone Display Program keyFunction keys Message Waiting lampHeadsets Agent log in and log out Log in with Agent IDLog in without Agent ID Log outLog in Using Agent ID with MQA Multiple Queue Assignment Log in using Agent ID with MQALog in and log out with MQA ºIn-Calls Press In-CallsCorrecting mistakes during the log in procedure ExampleLog out using Agent ID with MQA 3508 Example set displays for MQAAgent features Activity codeACD calls ¨ orCall Forcing Auto Answer Call ForwardCalls Waiting indicator Indicator Queue Status MeaningDisplay Queue Status ºDisp QueueEmergency Headset interfaceºEmergency Make Busy Non-ACD calls Not ReadyPress a secondary extension ke ºNot Ready or ºIn-CallsSupervisor ºSupervisorºSupervisor Press Supervisor Walkaway and Return ºNot Ready ºIn-CallsACD Supervisor features Agent keysAnswer Agent ºAns AgentAnswer Emergency Call AgentºAns Emerg ºAgentDisplay agent status Headset talk/listenºDisp Agent Hold non-ACD call InterflowºInterflow Night Service ObserveRecordings and music Message Services Meridian MailLift the handset or press a DN Key ºMessageMeridian Mail commands Hardware Options Meridian Communications Adapter MCAKey Expansion Module External Alerter InterfaceIndex Index Index Index Volume control Page Internal Manufacturing part number P0902629 Issue

M2216ACD specifications

The Panasonic M2216ACD is a cutting-edge data terminal that reflects Panasonic's commitment to innovation and efficiency in modern computing. Designed for businesses that demand reliability and versatility, this terminal is particularly suitable for industries such as logistics, manufacturing, and retail.

At the heart of the M2216ACD is a high-performance microprocessor that ensures fast and efficient data processing. This powerful engine enables the terminal to handle multiple applications simultaneously without a drop in performance, making it ideal for environments where time is of the essence. The terminal also features an extensive memory capacity, allowing users to store and access large amounts of data quickly and easily.

One of the standout features of the M2216ACD is its advanced display technology. The terminal is equipped with a high-resolution screen that provides clear visibility even in challenging lighting conditions. This is particularly important for warehouse or outdoor settings where light levels can vary significantly. The touchscreen interface enhances user experience, allowing for intuitive navigation and interaction with applications.

Connectivity is another key characteristic of the M2216ACD. The terminal supports various connectivity options, including Wi-Fi, Bluetooth, and USB interfaces. This flexibility ensures that users can easily integrate the device into existing networks and systems, facilitating seamless data transfer and communication. Moreover, the inclusion of cloud computing capabilities empowers users to access real-time data and applications from anywhere, improving operational efficiency.

Durability is a vital aspect of the M2216ACD’s design. Constructed with rugged materials, it is resistant to dust, moisture, and impacts, making it perfect for demanding environments. The terminal is also equipped with a long-lasting battery, ensuring that it can operate for extended periods without needing a recharge.

In terms of software, the M2216ACD supports a wide range of applications, from inventory management systems to specialized enterprise resource planning software. Its ability to adapt to various software environments makes it a versatile solution for businesses looking to enhance their operational workflows.

Overall, the Panasonic M2216ACD stands out as a powerful, reliable, and efficient data terminal that meets the needs of modern businesses. With its advanced features, rugged design, and versatile connectivity options, it is an excellent investment for any organization looking to streamline its operations and improve productivity.
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