Panasonic M2216ACD manual Display agent status, Headset talk/listen, ºDisp Agent

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ACD Supervisor Features: Display agent status Headset talk/listen

Display agent status

The Display Agents feature gives you a summary of the current status of all agent positions for which you have agent keys.

ºDisp Agent

1. Press Display Agent. The display

 

shows summary of the current status of

 

all agent positions which have a key

 

assigned on the Supervisor's phone.

¨

Press Release to clear the display.

Agent positions in the NOT READY state will be counted as busy on either ACD calls or non-ACD calls, as specified by your System Administrator.

ACD

WAIT

DN

LOGOUT

23

2

0

0

Positions

 

Positions

 

busy on

 

busy on

 

ACD calls

non-ACD

 

 

Positions

calls

Vacant

 

waiting for

 

agent

 

ACD calls

 

positions

Headset talk/listen

Pand 1. Press Program and dial â¡.

¨2. Press either side of the volume control key to toggle between listen-only/ talk-and-listen.

P

3. Press Program to save the change and

 

exit.

23

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Contents M2216ACD Telephone Page Contents Message Services Introduction What is ACD?M2216ACD-1 Manufacture Retired M2216ACD-2Learning to use your phone Message Waiting lamp DisplayProgram key Function keysHeadsets Log out Agent log in and log outLog in with Agent ID Log in without Agent IDºIn-Calls Press In-Calls Log in Using Agent ID with MQA Multiple Queue AssignmentLog in using Agent ID with MQA Log in and log out with MQAExample Correcting mistakes during the log in procedureLog out using Agent ID with MQA Example set displays for MQA 3508¨ or Agent featuresActivity code ACD callsCall Forward Call Forcing Auto AnswerIndicator Queue Status Meaning Calls Waiting indicatorºDisp Queue Display Queue StatusEmergency Headset interfaceºEmergency Make Busy ºNot Ready or ºIn-Calls Non-ACD callsNot Ready Press a secondary extension keSupervisor ºSupervisorºSupervisor Press Supervisor ºNot Ready ºIn-Calls Walkaway and ReturnºAns Agent ACD Supervisor featuresAgent keys Answer AgentºAgent Answer EmergencyCall Agent ºAns EmergDisplay agent status Headset talk/listenºDisp Agent Hold non-ACD call InterflowºInterflow Observe Night ServiceRecordings and music ºMessage Message ServicesMeridian Mail Lift the handset or press a DN KeyMeridian Mail commands External Alerter Interface Hardware OptionsMeridian Communications Adapter MCA Key Expansion ModuleIndex Index Index Index Volume control Page Internal Manufacturing part number P0902629 Issue

M2216ACD specifications

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Overall, the Panasonic M2216ACD stands out as a powerful, reliable, and efficient data terminal that meets the needs of modern businesses. With its advanced features, rugged design, and versatile connectivity options, it is an excellent investment for any organization looking to streamline its operations and improve productivity.