Panasonic M2216ACD manual ACD Supervisor features, Agent keys, Answer Agent, ºAns Agent

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ACD Supervisor features: Agent keys Answer Agent

ACD Supervisor features

You can assign any feature listed in the Agent features chapter to the supervisor's telephone (except Supervisor), as well as the features described in this chapter.

Agent keys

Agent keys allow you to call agents by pressing ºCall Agent , then ºAgent and monitor the status of each position, by watching the LCD indicators. Each Agent key is linked to a particular agent position.

The following table shows what the Agent key indicators mean.

Indicator

Agent Status

 

 

 

 

Off

No agent logged in at this position.

 

 

 

 

 

 

On

Busy on an ACD call.

 

 

 

 

 

 

Slow Flashing

Waiting for an ACD call.

 

 

 

 

 

 

Fast Flashing

Busy on a non-ACD call.

 

 

 

 

Answer Agent

 

 

 

 

 

When your phone rings and the

Answer Agent indicator flashes:

ºAns Agent

— Press Answer Agent. Your position goes

 

into NOT READY state and you are

 

connected to the agent.

To disconnect an agent call:

 

¨

— Press Release.

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Contents M2216ACD Telephone Page Contents Message Services Introduction What is ACD?M2216ACD-1 Manufacture Retired M2216ACD-2Learning to use your phone Program key DisplayFunction keys Message Waiting lampHeadsets Log in with Agent ID Agent log in and log outLog in without Agent ID Log outLog in using Agent ID with MQA Log in Using Agent ID with MQA Multiple Queue AssignmentLog in and log out with MQA ºIn-Calls Press In-CallsExample Correcting mistakes during the log in procedureLog out using Agent ID with MQA Example set displays for MQA 3508Activity code Agent featuresACD calls ¨ orCall Forward Call Forcing Auto AnswerIndicator Queue Status Meaning Calls Waiting indicatorºDisp Queue Display Queue StatusHeadset interface EmergencyºEmergency Make Busy Not Ready Non-ACD callsPress a secondary extension ke ºNot Ready or ºIn-CallsºSupervisor SupervisorºSupervisor Press Supervisor ºNot Ready ºIn-Calls Walkaway and ReturnAgent keys ACD Supervisor featuresAnswer Agent ºAns AgentCall Agent Answer EmergencyºAns Emerg ºAgentHeadset talk/listen Display agent statusºDisp Agent Interflow Hold non-ACD callºInterflow Observe Night ServiceRecordings and music Meridian Mail Message ServicesLift the handset or press a DN Key ºMessageMeridian Mail commands Meridian Communications Adapter MCA Hardware OptionsKey Expansion Module External Alerter InterfaceIndex Index Index Index Volume control Page Internal Manufacturing part number P0902629 Issue

M2216ACD specifications

The Panasonic M2216ACD is a cutting-edge data terminal that reflects Panasonic's commitment to innovation and efficiency in modern computing. Designed for businesses that demand reliability and versatility, this terminal is particularly suitable for industries such as logistics, manufacturing, and retail.

At the heart of the M2216ACD is a high-performance microprocessor that ensures fast and efficient data processing. This powerful engine enables the terminal to handle multiple applications simultaneously without a drop in performance, making it ideal for environments where time is of the essence. The terminal also features an extensive memory capacity, allowing users to store and access large amounts of data quickly and easily.

One of the standout features of the M2216ACD is its advanced display technology. The terminal is equipped with a high-resolution screen that provides clear visibility even in challenging lighting conditions. This is particularly important for warehouse or outdoor settings where light levels can vary significantly. The touchscreen interface enhances user experience, allowing for intuitive navigation and interaction with applications.

Connectivity is another key characteristic of the M2216ACD. The terminal supports various connectivity options, including Wi-Fi, Bluetooth, and USB interfaces. This flexibility ensures that users can easily integrate the device into existing networks and systems, facilitating seamless data transfer and communication. Moreover, the inclusion of cloud computing capabilities empowers users to access real-time data and applications from anywhere, improving operational efficiency.

Durability is a vital aspect of the M2216ACD’s design. Constructed with rugged materials, it is resistant to dust, moisture, and impacts, making it perfect for demanding environments. The terminal is also equipped with a long-lasting battery, ensuring that it can operate for extended periods without needing a recharge.

In terms of software, the M2216ACD supports a wide range of applications, from inventory management systems to specialized enterprise resource planning software. Its ability to adapt to various software environments makes it a versatile solution for businesses looking to enhance their operational workflows.

Overall, the Panasonic M2216ACD stands out as a powerful, reliable, and efficient data terminal that meets the needs of modern businesses. With its advanced features, rugged design, and versatile connectivity options, it is an excellent investment for any organization looking to streamline its operations and improve productivity.
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