Panasonic M2216ACD manual ºSupervisor Press Supervisor

Page 23

Agent features: Supervisor

Supervisor

To answer your supervisor when your phone rings and the Supervisor indicator flashes:

ºSupervisor

Press Supervisor.

If you're on a call and hear a buzz and the Supervisor indicator flashes:

ú

1.

Press Hold.

ºSupervisor

2.

Press Supervisor.

To call your supervisor:

 

 

ºSupervisor

Press Supervisor. This automatically puts a

 

call in progress on Hold.

To return to the ACD call:

 

 

ºIn-Calls

Press In-Calls.

To Conference a call with your

 

 

Supervisor, during a call in progress:

 

 

ºSupervisor

ºSupervisor

To Transfer to a Supervisor, during a call in progress:

1.Press Supervisor. The caller is on hold and you can talk privately with your Supervisor.

2.Press Supervisor again after your supervisor answers. You now have a three-way conversation with the supervisor and the caller.

ºSupervisor

1.

Press Supervisor.

ºSupervisor

2.

Press Supervisor again when the

 

 

supervisor answers.

¨

3.

Press Release to disconnect. The caller

 

 

remains connected with your

 

 

supervisor.

19

Page 22 Page 24
Image 23
Page 22 Page 24
Contents M2216ACD Telephone Page Contents Message Services Introduction What is ACD?M2216ACD-1 Manufacture Retired M2216ACD-2Learning to use your phone Message Waiting lamp DisplayProgram key Function keysHeadsets Log out Agent log in and log outLog in with Agent ID Log in without Agent IDºIn-Calls Press In-Calls Log in Using Agent ID with MQA Multiple Queue AssignmentLog in using Agent ID with MQA Log in and log out with MQAExample Correcting mistakes during the log in procedureLog out using Agent ID with MQA Example set displays for MQA 3508¨ or Agent featuresActivity code ACD callsCall Forward Call Forcing Auto AnswerIndicator Queue Status Meaning Calls Waiting indicatorºDisp Queue Display Queue StatusºEmergency EmergencyHeadset interface Make Busy ºNot Ready or ºIn-Calls Non-ACD callsNot Ready Press a secondary extension keºSupervisor Press Supervisor SupervisorºSupervisor ºNot Ready ºIn-Calls Walkaway and ReturnºAns Agent ACD Supervisor featuresAgent keys Answer AgentºAgent Answer EmergencyCall Agent ºAns EmergºDisp Agent Display agent statusHeadset talk/listen ºInterflow Hold non-ACD callInterflow Observe Night ServiceRecordings and music ºMessage Message ServicesMeridian Mail Lift the handset or press a DN KeyMeridian Mail commands External Alerter Interface Hardware OptionsMeridian Communications Adapter MCA Key Expansion ModuleIndex Index Index Index Volume control Page Internal Manufacturing part number P0902629 Issue

M2216ACD specifications

The Panasonic M2216ACD is a cutting-edge data terminal that reflects Panasonic's commitment to innovation and efficiency in modern computing. Designed for businesses that demand reliability and versatility, this terminal is particularly suitable for industries such as logistics, manufacturing, and retail.

At the heart of the M2216ACD is a high-performance microprocessor that ensures fast and efficient data processing. This powerful engine enables the terminal to handle multiple applications simultaneously without a drop in performance, making it ideal for environments where time is of the essence. The terminal also features an extensive memory capacity, allowing users to store and access large amounts of data quickly and easily.

One of the standout features of the M2216ACD is its advanced display technology. The terminal is equipped with a high-resolution screen that provides clear visibility even in challenging lighting conditions. This is particularly important for warehouse or outdoor settings where light levels can vary significantly. The touchscreen interface enhances user experience, allowing for intuitive navigation and interaction with applications.

Connectivity is another key characteristic of the M2216ACD. The terminal supports various connectivity options, including Wi-Fi, Bluetooth, and USB interfaces. This flexibility ensures that users can easily integrate the device into existing networks and systems, facilitating seamless data transfer and communication. Moreover, the inclusion of cloud computing capabilities empowers users to access real-time data and applications from anywhere, improving operational efficiency.

Durability is a vital aspect of the M2216ACD’s design. Constructed with rugged materials, it is resistant to dust, moisture, and impacts, making it perfect for demanding environments. The terminal is also equipped with a long-lasting battery, ensuring that it can operate for extended periods without needing a recharge.

In terms of software, the M2216ACD supports a wide range of applications, from inventory management systems to specialized enterprise resource planning software. Its ability to adapt to various software environments makes it a versatile solution for businesses looking to enhance their operational workflows.

Overall, the Panasonic M2216ACD stands out as a powerful, reliable, and efficient data terminal that meets the needs of modern businesses. With its advanced features, rugged design, and versatile connectivity options, it is an excellent investment for any organization looking to streamline its operations and improve productivity.
Top Page Image Contents