Panasonic M2216ACD manual Headset interface, ºEmergency

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Agent features: Emergency Headset interface

Emergency

When you have an urgent or abusive call:

ºEmergency	Press Emergency. The indicator flashes
	while your supervisor is called. When your
	supervisor is connected, the LCD indicator
	lights steadily and you have a
	three-way conference.

Note: The Display shows information about the call. Write down this information before you press Emergency for future reference.

Headset interface

To change the headset interface to accept the correct headset type

P1. Press Program.

2. To select the correct headset type, Dial:

• Ú (Plantronics, ACS, etc.)

•Û (Liberation, VXI, etc.)

•Ü for handset.

Note: For other manufacturers, try Ú and Û to determine which works best for your headset.

PPress Program to save the changes and exit.

Note: Please be sure to consult your headset manufacturer’s guidelines for further information.

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Contents M2216ACD Telephone Page Contents Message Services What is ACD? IntroductionM2216ACD-1 M2216ACD-2 Manufacture RetiredLearning to use your phone Display Program keyFunction keys Message Waiting lampHeadsets Agent log in and log out Log in with Agent IDLog in without Agent ID Log outLog in Using Agent ID with MQA Multiple Queue Assignment Log in using Agent ID with MQALog in and log out with MQA ºIn-Calls Press In-CallsCorrecting mistakes during the log in procedure ExampleLog out using Agent ID with MQA 3508 Example set displays for MQAAgent features Activity codeACD calls ¨ orCall Forcing Auto Answer Call ForwardCalls Waiting indicator Indicator Queue Status MeaningDisplay Queue Status ºDisp QueueºEmergency EmergencyHeadset interface Make Busy Non-ACD calls Not ReadyPress a secondary extension ke ºNot Ready or ºIn-CallsºSupervisor Press Supervisor SupervisorºSupervisor Walkaway and Return ºNot Ready ºIn-CallsACD Supervisor features Agent keysAnswer Agent ºAns AgentAnswer Emergency Call AgentºAns Emerg ºAgentºDisp Agent Display agent statusHeadset talk/listen ºInterflow Hold non-ACD callInterflow Night Service ObserveRecordings and music Message Services Meridian MailLift the handset or press a DN Key ºMessageMeridian Mail commands Hardware Options Meridian Communications Adapter MCAKey Expansion Module External Alerter InterfaceIndex Index Index Index Volume control Page Internal Manufacturing part number P0902629 Issue

M2216ACD specifications

The Panasonic M2216ACD is a cutting-edge data terminal that reflects Panasonic's commitment to innovation and efficiency in modern computing. Designed for businesses that demand reliability and versatility, this terminal is particularly suitable for industries such as logistics, manufacturing, and retail.

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Overall, the Panasonic M2216ACD stands out as a powerful, reliable, and efficient data terminal that meets the needs of modern businesses. With its advanced features, rugged design, and versatile connectivity options, it is an excellent investment for any organization looking to streamline its operations and improve productivity.