Phone Adapter with 2 Ports for
Appendix A: Troubleshooting
This appendix provides solutions to problems that may occur during the installation and operation of the Phone Adapter. Read the description below to solve your problems. If you can't find an answer here, check the website of your Internet phone service provider or the Linksys website at www.linksys.com.
Common Problems and Solutions
1.I don’t hear a dial tone, and the PHONE1 (or PHONE2) LED is not lit. Go through this checklist until your problem is solved:
•Make sure the telephone is plugged into the appropriate port, PHONE 1 or PHONE 2. (You should use the Phone 2 port only if you have more than one Internet telephone service account.)
•Make sure the ETHERNET LED on the front panel of the Phone Adapter is lit. If it is not lit, then check your router and network connection to the Internet.
•Pick up the telephone. Press 80#. Hang up the telephone. Wait approximately 30 seconds. Then pick up the telephone; you should now have a dial tone.
•Follow these instructions to reboot your cable or DSL modem, Phone Adapter, and router:
1.Power off your cable or DSL modem by unplugging its power adapter.
2.Power off the router by unplugging its power adapter.
3.Power off the Phone Adapter by unplugging its power adapter.
4.Wait two minutes, and then power on your cable or DSL modem by plugging its power adapter into an electrical outlet.
5.Wait two minutes, and then power on the router by plugging its power adapter into an electrical outlet.
6.Wait five minutes, and then power on the Phone Adapter by plugging its power adapter into an electrical outlet.
7.Reboot one of your networked computers, and check to see if you have an active Internet connection.
8.Pick up the telephone. You should now have a dial tone.
•Set up port forwarding on your router. You must specify that four port ranges be forwarded to the IP address of the Phone Adapter. These four port ranges are as follows:
Before you set up port forwarding on your router, change two of the Phone Adapter’s settings using its Interactive Voice Response Menu. First, disable its DHCP feature, and then assign a static IP address to the Phone Adapter. Refer to “Chapter 4: Using the Phone Adapter’s Interactive Voice Response Menu” for instructions.
Appendix A: Troubleshooting | 13 |
Common Problems and Solutions